Summary
Overview
Work History
Education
Skills
Timeline
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Garret Harrell

Dallas,TX

Summary

Dedicated Chief Operations Officer possessing experience evaluating performance by interpreting metrics and data. Adept at writing and submitting reports to the CEO on various materials of importance. Have extensive experience overseeing operations and employees. Dedicated to promoting the company culture and enhancing brand awareness to increase client bases and profitability.

Overview

11
11
years of professional experience

Work History

Chief Operations Officer

Source One Therapy LLC
Plano, United States
02.2020 - Current
  • Supported business growth through strategic planning and process development.
  • Implemented business development strategies, logo designs and website designs.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Implemented re-structured team plan, clarified roles of members and introduced new processes to boost quality across departments.
  • Managed teams of 25 professionals focused on improving patient access and outcome initiatives.
  • Managed acquisition and implementation of company benefit and 401k plans.
  • Responsible for employee disciplinary actions, hiring and firing.
  • Reviewed and processed bi-weekly payroll, employee time off requests.
  • Managed 3rd party billing company, verification company, and credentialing company and implemented protocols to improve productivity.
  • Established protocol for AR management, debt collection, and attorney/patient account management.

Business Development Manager

Source One Therapy LLC
Plano, TX
09.2015 - 02.2020
  • Managed 2,000+ annual referrals; including case status tracking, patient balances, scheduling, and outcomes.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Created reports and presentations detailing business development activities.
  • Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Generated new business with marketing initiatives and strategic plans.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Performed research to uncover potential target areas, markets and industries.
  • Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
  • Designated CARF compliance officer, led re-accreditation application process three times successfully; awarded 3-year accreditation in 2015, 2018, 2021

Marketer

Source One Therapy LLC
Plano, TX
05.2013 - 09.2015
  • Completed in-depth reviews of market conditions and customer preferences.
  • Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Wrote engaging and successful marketing, advertising and website copy.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Met with vendors to assess products, inquire about services and negotiate pricing.
  • Maintained inventory of marketing literature, archive files and sample files.
  • Monitored social media questions and comments and appropriately responded.
  • Discovered and secured contract with Lone Star Neurology allowing Source One to expand it's practice service abilities and increase revenue.

Physical Therapy Technician

Source One Therapy LLC
Plano, TX
10.2011 - 05.2013
  • Prepared patients to meet with physical therapists.
  • Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
  • Issued individualized home exercise programs to patients and verified comprehension of instructions before discharge.
  • Inventoried supplies and ordered more for office and patient rooms.
  • Documented each patient case with updates in computer system.
  • Carried out day-to-day duties accurately and efficiently.
  • Utilized various modalities for patient care and pain relief.
  • Averaged 20+ patients daily for treatment.

Education

Bachelor of Science - Exercise And Sports Science

Texas Tech University
Lubbock, TX
05.2011

Skills

  • Judgement and Decision Making
  • Strategic Planning and Execution
  • Portfolio Management
  • Policy Development
  • Profit and Loss Management
  • Business Development
  • Stakeholder Management
  • Complex Problem Solving
  • Operational Analysis
  • Relationship and Team Building
  • Analytical and Critical Thinker
  • Performance Benchmarking
  • Adaptable and Flexible
  • Management Team Leadership

Timeline

Chief Operations Officer

Source One Therapy LLC
02.2020 - Current

Business Development Manager

Source One Therapy LLC
09.2015 - 02.2020

Marketer

Source One Therapy LLC
05.2013 - 09.2015

Physical Therapy Technician

Source One Therapy LLC
10.2011 - 05.2013

Bachelor of Science - Exercise And Sports Science

Texas Tech University

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Garret Harrell