Garret Moats

Results-driven IT Operations and Telecom Manager with 7+ years of leadership experience and 3+ years in healthcare IT environments. Proven expertise in hospital IT operations, unified communications, Epic/Cerner support, ServiceNow, Jira, Azure & Active Directory administration, and team leadership. Known for driving root-cause resolution, improving service delivery, and maintaining 24/7 operational uptime in regulated healthcare settings. Strong blend of technical depth, management, and hands-on problem solving.

• Zultys Certified Systems Expert August 2025 to Present Certified to distribute, install, and troubleshoot all Zultys brand phone systems.
• AED Certification
• CPR Certification
• First Aid Certification

Service Desk

When Vitruvian purchased the CHS Tennova Cleveland campus, the service desk with CHS was enterprise, where as Vitruvian wanted local. I was tasked with hiring 6 service desk tier 1 technicians, building the service desk phone tree/IVR and training the techs once hired. I delicately selected our associates and created our local service desk. Our service team, once trained, became a super efficient team and truly the best team I have ever had the pleasure of managing. The entire enterprise loves our team! Vitruvian eventually decided to create an enterprise service desk for both Cleveland and Dalton locations and my team became so well rounded they all moved to tier 2 field service techs, which I managed as well.

BMC enterprise phone system change

I was tasked with changing over the entire BMC enterprises phone infrastructure from Audiocodes to Zultys. I documented and orchestrated the entire project. I completed all allocations of numbers, documenting the numbers, porting of numbers from the previous owners (CHS) to the new owners (Vitruvian Health) with AT&T/FiveStar Solutions, converted nurse stations and other departments to internal structures, programmed/installed the new PBX system, migrated all Rover mobile devices to the new system as well as spectralinks, integrated the intercom system, moved and installed all analog faxes/hall phones/department hot dial phones, created excel sheets and other forms documentation for the project and proudly completed the entire project by the deadline of the ITTSA. The orchestration, planning, porting and implementation of the project was myself alone and with the help of my single telecom engineer and Signal Voice vendor we swapped out over 700 physical VOIP phones and programmed/installed new analog gateways for the entire analog infrastructure which was over 1,000 lines. We also built all of the schedules, ICD's, ACD's, hunt groups, IVR's and users.

Cerner to EPIC migration

I was tasked with managing the migration from Cerner to EPIC at the tail end of the ITTSA. The team was responsible for white glove implementation of imaging new PC's for Epic, installing net new peripheral devices and getting all work stations up and working to 100% satisfaction before any go lives for our hospital and ambulatory clinics.

OR remodeling and upgrades

CHS, a few years back, got the opportunity for new OR equipment and remodeling. The administration team designated me to be the main POC over the remodeling. I installed new PC's, phones, and equipment. I done extensive cable management as well as layout diagrams of how the cabling should be ran/tucked. This was a few week process, but once completed it was very rewarding!