Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Garrett Becker

Clifton,TX

Summary

Experienced IT Support Specialist skilled in providing exceptional technical support and troubleshooting to enhance customer satisfaction. Proficient in diagnosing and resolving device issues, managing inventory meticulously, and collaborating effectively with team members to drive operational excellence. Committed to leveraging strong foundation in computer science and technical skills to deliver outstanding support solutions. Versatile IT Technician adept at fixing faulty hardware, installing new assets, and supporting continuous business operations. Adaptable to rapidly changing work situations and employee realities, consistently beneficial to all technical operations and technological procedures.

Overview

6
6
years of professional experience

Work History

Assistant Manager

I FixIt Plus
02.2024 - 12.2024
  • Fostered connections with customers to enhance customer experience.
  • Diagnosed and resolved customer device issues through effective troubleshooting.
  • Adhered to standard operating procedures during repairs.
  • Maintained accurate inventory records and managed stock levels.
  • Assisted in training team members on technical support procedures and diagnostic practices.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Shipping Manager

Austin Home Brew Supply
06.2021 - 01.2022
  • Developed and executed comprehensive shipping procedures to optimize logistics efficiency.
  • Diagnosed order discrepancies and implemented corrective measures to enhance customer satisfaction.
  • Led and mentored shipping team to improve performance and productivity.
  • Monitored inventory metrics to proactively address shortages and fulfill customer needs.
  • Conducted regular audits to ensure accuracy of shipping and inventory records.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.

Network Student Tech.

Tarleton State University
02.2019 - 08.2020
  • Updated client phone user settings using Cisco Call Manager.
  • Provided on-site technical assistance, installing, updating, and troubleshooting equipment.
  • Collaborated with IT professionals on projects, ensuring timely implementation.
  • Conducted training sessions for users on new technology.
  • Managed documentation for technical processes and client interactions.

Education

Computer Science w/ minor in Math

Tarleton State University

A+ Certification -

CompTIA
09.2025

Skills

  • Computer Skills - Experienced
  • Ability to Work Under Pressure - Expert
  • Android - Experienced
  • IOS support - Experienced
  • MS SQL - Beginner
  • Coding(C, Python, Java, C) - Skillful
  • OS Support - Skillful
  • Technical Troubleshooting - Experienced
  • Customer Service - Expert
  • Network Cabling - Skillful
  • Ticketing systems - Skillful

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Assistant Manager

I FixIt Plus
02.2024 - 12.2024

Shipping Manager

Austin Home Brew Supply
06.2021 - 01.2022

Network Student Tech.

Tarleton State University
02.2019 - 08.2020

Computer Science w/ minor in Math

Tarleton State University

A+ Certification -

CompTIA

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