Summary
Overview
Work History
Education
Skills
Timeline
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Garrett Diem

Kingman,AZ

Summary

Motivated retailer with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Restaurant Waiter

Floyds
05.2022 - 08.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
  • Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
  • Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.

Customer Service Representative

Leslie's Poolmart Inc.
05.2021 - 08.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating the company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Courtesy Clerk

Safeway
05.2020 - 04.2021
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of items.
  • Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
  • Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
  • Helped customers take merchandise out of the store and loaded items into vehicles.
  • Assisted customers with large purchases by carrying items to vehicles.

Education

Bachelor of Arts - Political Science

Arizona Christian University
Phoenix, AZ
05.2025

High School Diploma -

Lee Williams High School
Kingman, AZ
05.2021

Skills

  • Service Quality
  • Food presentation
  • Order Taking
  • Food safety awareness
  • Memory retention
  • Cleanliness
  • Dining area maintenance
  • Customer Service
  • Food spoilage prevention
  • Order Accuracy
  • Menu Recommendations
  • Safe Food Handling
  • Food safety understanding

Timeline

Restaurant Waiter

Floyds
05.2022 - 08.2023

Customer Service Representative

Leslie's Poolmart Inc.
05.2021 - 08.2022

Courtesy Clerk

Safeway
05.2020 - 04.2021

Bachelor of Arts - Political Science

Arizona Christian University

High School Diploma -

Lee Williams High School

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Garrett Diem