Garrett Domke
Farmington,MI
Summary
Dynamic and dedicated business professional who believes data is at the heart of any successful company. Proven record of generating and building relationships, managing projects from concept to completion, and coaching individuals to success. Skilled in Leadership, data analytics, critical/analytical thinking, problem solving, and project management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader- Escrow (Tax & Escrow Operations)
Rocket Mortgage
04.2021 - 04.2024
- Communicate and embody the culture, vision and overall direction of the team
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Work with Senior Leadership to develop and implement a strategic plan for Team workflow to achieve overall goals and OKRs
- Create and innovate new process changes to improve efficiency and overall quality
- Work with many different business leaders & IT resources to create, test and implement UI enhancements through UAT testing.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Organized data management systems for easy access to vital information required for daily operations in the payments department.
- Manage crisis situations, serving as a go-to point of contact for the team and business area
- Maintain up to date knowledge of team process as it relates to changing investor and regulatory guidelines.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Team Captain - Escrow (Tax)
Quicken Loans
10.2019 - 04.2021
- Maintain production metrics for team members to align with business requisites
- Conduct monthly audits for timely tax payments to meet internal IA requirements and external Investor and CFPB guidelines
- Conduct data TRANs to ensure Loan Boarding alignment both internally and with our third party Vendors/Partners
- Managed multiple projects simultaneously while maintaining attention to detail and meeting deadlines consistently.
- Increased overall productivity by streamlining workflow processes and delegating tasks appropriately.
- Achieved project deadlines consistently through efficient time management and prioritizing tasks effectively.
- Assist in leadership meetings with business partners and vendors.
Team Captain - Insurance (HOI)
Quicken Loans
04.2019 - 10.2019
- Maintain production metrics for team members to align with business requisites
- Assist Team Leader with 1:1's and documenting coaching opportunities
- Monitor HOI claims to ensure timely check disbursements to Clients
- Monitor incoming documents from third parties/vendors
- Monitor overall pipeline of incoming work while shifting focus to areas in need depending on demand.
- Achieved project deadlines consistently through efficient time management and prioritizing tasks effectively.
Tax Payment Senior - Escrow (Tax)
Quicken Loans
04.2017 - 04.2019
- Research unpaid taxes and missing tax payments
- Conducted regular audits of escrow accounts to ensure accuracy, compliance, and proper funds disbursement upon closing.
- Communicate with Leadership regarding process improvements and overall team and UI enhancements
- Take part in groundbreaking process changes through new UI and product roll outs.
- Conduct data transactions and risk assessment to ensure Loan Boarding alignment and overall escrow accuracy.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Followed-up on status of releases, policies, and return of recorded documents.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Developed and maintained relationships with customers, lenders and other third parties.
Tax Payment Specialist - Escrow (Tax)
Quicken Loans
04.2015 - 04.2017
- Research unpaid taxes and missing tax payments
- Audit Non-Escrow taxes to ensure timely payments
- Ensure correct time frames of payments for both internal/external re-fi's.
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Evaluated and recommended improvements to current payment systems, leading to increased efficiency and reduced processing times.
- Provided exceptional support to customers by addressing inquiries related to billing and payments in a timely manner.
Inside GM- MAD Enterprises
09.2008 - 04.2015
- In-store Manager
- Payroll Management
- Inventory Management
- Customer Relations.
Education
Bachelors of Business Administration-Marketing -
Eastern Michigan University
Ypsilanti, MI01.2014
Associates - Applied Science-General Studies and Marketing -
Schoolcraft College
Livonia, MI01.2012
Skills
- Leadership
- Teamwork & Collaboration
- SQL
- Power BI
- Tableau
- Data Analytics
- Problem Solving
- Risk Management
- Project Management
- UI Testing & Enhancements
- Microsoft Office Suite & Spreadsheet building
- Forecasting
- Troubleshooting
- Quality Control
- Detailed process training
- Business/Vendor Relations
Certification
[Area of certification] Training - [Timeframe]
Timeline
Team Leader- Escrow (Tax & Escrow Operations)
Rocket Mortgage
04.2021 - 04.2024
Team Captain - Escrow (Tax)
Quicken Loans
10.2019 - 04.2021
Team Captain - Insurance (HOI)
Quicken Loans
04.2019 - 10.2019
Tax Payment Senior - Escrow (Tax)
Quicken Loans
04.2017 - 04.2019
Tax Payment Specialist - Escrow (Tax)
Quicken Loans
04.2015 - 04.2017
Inside GM- MAD Enterprises
09.2008 - 04.2015
Bachelors of Business Administration-Marketing -
Eastern Michigan University
Associates - Applied Science-General Studies and Marketing -
Schoolcraft College
Similar Profiles
KRISTINA E. ORR, MFAKRISTINA E. ORR, MFA
Trainer/Program Manager at Rocket Central, Rocket Mortgage Family of CompaniesTrainer/Program Manager at Rocket Central, Rocket Mortgage Family of Companies
TYLER HARTTYLER HART
Mortgage Loan Officer at Rocket MortgageMortgage Loan Officer at Rocket Mortgage
Nina LanzaNina Lanza
Mortgage Loan Officer at Rocket MortgageMortgage Loan Officer at Rocket Mortgage
Christina BallardChristina Ballard
Business Support Specialist (Remote) at Rocket MortgageBusiness Support Specialist (Remote) at Rocket Mortgage
Karen StieberKaren Stieber
Clerical Specialist at Wayne County Sheriff's OfficeClerical Specialist at Wayne County Sheriff's Office