Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Garrett Giles

Lynchburg,VA

Summary

Dynamic Online Grocery Associate at Walmart with a proven track record in order accuracy and customer engagement. Recognized for enhancing customer satisfaction through efficient order fulfillment and effective communication. Skilled in food safety and adaptable to change, consistently meeting deadlines while maintaining high-quality standards. Committed to fostering a positive team environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Online Grocery Associate

Walmart
06.2023 - 04.2025
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
  • Contributed to a positive work environment through effective communication and teamwork among fellow associates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
  • Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.

Janitor

Food Lion
08.2022 - 05.2023
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Education

No Degree - Business

Randolph Macon College
Ashland, VA

Skills

  • Customer engagement
  • Order accuracy
  • Complaint resolution
  • Food safety awareness
  • Adaptability to change
  • Safe lifting techniques
  • Attention to detail
  • Planning and organization
  • Heavy lifting
  • Prioritizing orders

Certification

  • Licensed Personal Trainer with NASM. Certificate nujmber 1251497822

Timeline

Online Grocery Associate

Walmart
06.2023 - 04.2025

Janitor

Food Lion
08.2022 - 05.2023

No Degree - Business

Randolph Macon College

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