Garrett Hingst
Scottsdale,AZ
Summary
Expert in sales and customer relationship management across various environments. Strong communication, negotiation, and strategic planning skills drive success in sales roles. Proven track record of enhancing customer satisfaction and loyalty through effective sales tactics and service excellence. Achieved significant growth in client base and revenue by identifying new opportunities and optimizing sales processes.
Overview
4
4
years of professional experience
Work History
Sales Development Representative
Lead Forensics
Scottsdale, AZ
04.2025 - Current
- Consistently contributed $80K+ in quarterly pipeline revenue by creating qualified opportunities through outbound cold calling, email campaigns, and LinkedIn prospecting.
- Initiated and managed 120+ outbound activities daily (calls, emails, LinkedIn), achieving 30% meeting-to-opportunity conversion rate.
- Maintained 75% prospect show rate through effective meeting confirmations, early rapport building, and strong prospect engagement.
- Mentored and trained new SDR team members on cold outreach strategies, discovery conversations, CRM workflows, and objection-handling techniques within a fast-paced SaaS sales environment.
Fraud Analyst II
J.P. Morgan Chase
Tempe, AZ
09.2022 - 02.2025
- Maintained top-performer status over a tenure of two and a half years, ranking among the top 5% of agents in key call center metrics including average handle time, customer satisfaction scores, and first call resolution.
- Collaborated with internal teams to streamline processes and enhance communication channels, contributing to efficient and satisfactory resolution of customer's issues.
- Facilitated discussions with customers for check releases, ensuring legal compliance while addressing fraud concerns with clarity, empathy, while maintaining professionalism.
Education
Bachelor of Arts - Creative Media Industries, Communications
Texas Tech University
Lubbock, TXSkills
- Staff training and motivation
- Excel
- Strong interpersonal skills
- Effective listening
- Building rapport
- Emotional intelligence
- Church Fundraising Volunteer
- Lead generation
- CRM software
- Pipeline management
- Sales prospecting
- Performance metrics
- Time management
- Cold calling
Timeline
Sales Development Representative
Lead Forensics
04.2025 - Current
Fraud Analyst II
J.P. Morgan Chase
09.2022 - 02.2025
Bachelor of Arts - Creative Media Industries, Communications
Texas Tech University