Kiarra Turner
Phoenix,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Sales Development Representative
Imprints Cares
Phoenix, AZ
09.2022 - Current
- Maintained an up-to-date database of prospects and clients.
- Tracked progress against goals using CRM software programs such as Salesforce.
- Gathered customer requirements and provided product information to meet their needs.
- Provided timely follow-up after initial contact for further customer engagement.
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
Project Manager
Televerde
Goodyear
08.2019 - 02.2022
- Communicated with stakeholders and Senior Management to explain reports and overall progress of projects
- Developed Project plans, managed project risks, and discussed marketing strategies to ensure sales goals were met
- Conferred with project personnel to identify and resolve problems
- Collaborated with Sales Team to increase productivity and efficiency
- Monitored or tracked project milestones and deliverables
- Submitted project deliverables, ensuring adherence to quality standards.
Lead Development Representative
Televerde
Goodyear
01.2019 - 08.2019
- Maintained and expanded the database of prospects through accurately entering new customer data and updating changes to existing accounts
- Created and delivered qualified opportunities and closed sales to clients
- Provided outbound calls to existing customers via phone, email, and social to cross and up-sell
- Explained product features, benefits, and value, quoted prices, discussed credit terms.
Customer Service Rep
Motor Vehicle Division
Goodyear
08.2014 - 03.2019
- Handled an average of 350 inbound calls daily from Motor Vehicle customers and assisted with general questions and concerns
- Directly trained approximately 30 new employees
- Worked to find solutions that aligned with Arizona laws
- Informed customers of new features and benefits.
Education
Full-Stack Web Development Certificate -
Persevere Code Camp
Goodyear, AZ06.2023
High School Diploma -
Mesa High School
Mesa, AZSkills
- Marketing support
- Lead Qualification
- CRM Tracking
- Customer Relationship Building
- Excellent Communication
- Task Prioritization
- Staff training and motivation
- Professional Demeanor
- Relationship Building
Timeline
Sales Development Representative
Imprints Cares
09.2022 - Current
Project Manager
Televerde
08.2019 - 02.2022
Lead Development Representative
Televerde
01.2019 - 08.2019
Customer Service Rep
Motor Vehicle Division
08.2014 - 03.2019
Full-Stack Web Development Certificate -
Persevere Code Camp
High School Diploma -
Mesa High School
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