Summary
Overview
Work History
Education
Skills
Timeline
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Garrett Lucas

Grand Rapids,MI

Summary

Customer service professional with an expansive understanding in culture, community and relationship building. Happiness, strength and development in employment is achieved through social interactions individually or in a group setting. Learning, retaining, and delivering knowledge and positivity is first nature and function at every level of communication and collaboration.

Overview

16
16
years of professional experience

Work History

Head of Training and Development

Fifth Wheel Freight
Ketnwood, Michigan
04.2021 - 07.2022
  • Trained 100+ new hires in Grand Rapids office and 10+ virtually in Mexico to be skilled in communication, operations, and sales
  • Develop their skills with advanced knowledge in customer and carrier relationship building with short and long-term techniques
  • Created presentation forward power points while cross referencing with new interactive learning management system: Paycom

Sales Support Manager

Fifth Wheel Freight
Grand Rapids, MI
01.2020 - 04.2021
  • Communicate with 25+ logistics consultants daily to build knowledge, strengthen values, and customize solutions for carriers, customers, and vendors alike
  • Direct 3 Sales Managers and all floor activity, including operations and sales, to C-Suite level management to develop individualized or group plans of attacks or promotion events
  • Increased sales 19.25 mil. to 35 mil. in revenue and maintained retention at around 40% year to year

Logistics Consultant

Fifth Wheel Freight
Grand Rapids , MI
01.2019 - 11.2020
  • Built personal book of business: Monthly - $225,000 Revenue / $20,000 Profit - from top to bottom through cold calling and e-commerce communications
  • Monitored all operations with customers and carriers while building relationships to provide complete logistics solutions and ensure brand representation

Bartender / Bar Manager

Bull's Head Tavern / The Derby Station
Grand Rapids / East Grand Rapids, MI
10.2012 - 01.2019
  • High volume: Bartend - $1,000+ daily revenue / Manage - $10,000+ daily revenue - with flexibility in kitchen, tableside, rail, and service requirements while tending to barbacks, hosts, and servers operations
  • Utilized and promoted in-depth menu understanding of ingredients, preparation, and presentation to increase sales
  • Established elite service skills for both patrons and employees to increase return visits and strengthen relationships

Student Dispatcher / Parking Attendant

G.V.S.U.
Grand Rapids, MI
01.2011 - 07.2012
  • Adapted to and performed multiple roles to ensure campus safety, distribute communication, and provide operational support for students, professors and general public

Fitness Attendant, Lifeguard, Camp Counselor

F.C.P.A.C.
Dearborn, Michigan
10.2006 - 12.2010
  • Entry employment into lifelong understanding of professional and customer services from all ages and demographics

Education

Bachelor of Arts - Liberal Arts And General Studies

Grand Valley State University
Allendale, MI
05.2012

Associate of Arts -

Henry Ford Community College
Dearborn, MI
12.2010

Skills

  • Client Retention
  • Operational Efficiency
  • Business Growth
  • Company Standards
  • Sales Presentation
  • Account Management
  • Employee Performance Evaluations
  • Consultative Selling Techniques
  • Effective Customer Service
  • Lead Identification and Generation

Timeline

Head of Training and Development

Fifth Wheel Freight
04.2021 - 07.2022

Sales Support Manager

Fifth Wheel Freight
01.2020 - 04.2021

Logistics Consultant

Fifth Wheel Freight
01.2019 - 11.2020

Bartender / Bar Manager

Bull's Head Tavern / The Derby Station
10.2012 - 01.2019

Student Dispatcher / Parking Attendant

G.V.S.U.
01.2011 - 07.2012

Fitness Attendant, Lifeguard, Camp Counselor

F.C.P.A.C.
10.2006 - 12.2010

Bachelor of Arts - Liberal Arts And General Studies

Grand Valley State University

Associate of Arts -

Henry Ford Community College

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Garrett Lucas