Summary
Overview
Work History
Education
Skills
Additional Information
Leadership Experience
Certification
Languages
References
Timeline
Generic

Garrett Mace

Logan

Summary

Professional Summary:
Dedicated and customer-focused professional with over 6 years of experience delivering exceptional service and building strong client relationships. Adept at problem-solving, active listening, and providing personalized solutions to enhance customer satisfaction. Skilled in handling inquiries, resolving issues efficiently, and maintaining a positive brand image. Possesses a strong foundation in sales techniques, effectively identifying opportunities to recommend products and services that meet customer needs without compromising the integrity of service. Passionate about creating seamless customer experiences and fostering loyalty through genuine interactions and attention to detail.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bayhost/Server

TopGolf
West Chester
03.2024 - Current
  • Engaged with customer service for the best relationship/experience possible with guests
  • Upsell products to new and existing customers on a daily basis
  • Serve customers to ensure a great experience in the venue
  • Ensure all housekeeping tasks are finished daily

Digital Marketing Internship

MBOGO Digital Marketing
Logan
05.2023 - 08.2023
  • Collaborated with colleagues creating social media pictures, videos, and advertisements
  • Created and built social media accounts, websites, logos, and graphic designs
  • Developed photography, videography, graphic design, website creation and design skills
  • Completed daily tasks involving business partners and contracts for social media accounts and website updating

Owner

Oasis Coffee Shop & More
Logan
07.2021 - 08.2023
  • Executed and completed daily opening/closing procedures to ensure a productive and efficient workday
  • Created and executed schedules for employees and changed schedules to ensure staff was accounted for during the workdays
  • Managed and currently manage social medias for the company
  • Assisted in planning events and collaborations for tourist attractions in the area
  • Taught and focused employee training in customer service

Food Runner

Maketewah Country Club
Cincinnati
08.2022 - 04.2023
  • Performed daily routines to ensure success for the kitchen and dining staff
  • Communicated and created personal relationships with members and customers
  • Engaged, helped, and served members and customers on a daily basis
  • Assisted with planning/setting up for events throughout each week
  • Learned problem solving skills and implemented them into work and life

Owner/Salesman

Self Employed
Columbus
07.2017 - 03.2020
  • Bought at retail price and sold items at market price
  • Resold clothes, shoes, & accessories for profit
  • Traveled to different events and brought inventory to buy/sell
  • Kept track of inventory, profits, and travel expenses

Education

Bachelor of Arts and Sciences (A&S) - Major in Communications, Minor in Marketing

University of Cincinnati
OH
08-2024

Skills

  • Customer Service
  • Negotiation
  • Problem Solving
  • Sales
  • Tactfulness
  • Adobe Photoshop
  • Adobe Lightroom
  • Microsoft Word
  • Google Documents
  • iMovie
  • Social Media Platforms
  • American Sign Language
  • Point of Sales
  • Marketing

Additional Information

American Sign Language, Point of Sales, Customer Service, Sales, Marketing

Leadership Experience

University of Cincinnati Esports, Player, Call of Duty Team, 08/2022, Present, Built team chemistry by building and implementing strategies, Built new relationships with students on and off the team through esports, Assisted in planning events for the esports team, Assisted with recruiting and motivating new students

Certification

  • Graduated from The University of Cincinnati Arts & Sciences Program
  • Bachelors Degree in Communications
  • Minor in Marketing

Languages

English
Native/ Bilingual
American Sign Language
Limited

References

References available upon request.

Timeline

Bayhost/Server

TopGolf
03.2024 - Current

Digital Marketing Internship

MBOGO Digital Marketing
05.2023 - 08.2023

Food Runner

Maketewah Country Club
08.2022 - 04.2023

Owner

Oasis Coffee Shop & More
07.2021 - 08.2023

Owner/Salesman

Self Employed
07.2017 - 03.2020

Bachelor of Arts and Sciences (A&S) - Major in Communications, Minor in Marketing

University of Cincinnati

Similar Profiles

CREATE PROFILE
Garrett Mace