Garrett Malitz
Woodland,California
Summary
Results-driven Customer Service Representative skilled in order processing, conflict resolution, and data management. Improved customer satisfaction through effective communication and precise documentation. Streamlined operations and enhanced client interactions, contributing to team objectives. Experienced warehouse inventory clerk with a strong focus on inventory management and data entry.
Overview
9
9
years of professional experience
Work History
Technical Support Technician
RPS Solar Pumps
Woodland, CA
04.2025 - Current
- Delivered technical support to customers via phone and email, utilizing CRM (Zendesk Support ticketing system) for effective issue resolution.
- Troubleshot electrical and mechanical issues with pump controllers, ensuring operational functionality.
- Guided customers through wiring, startup, and maintenance procedures
- Provided training sessions for new employees on the use of technical support equipment and procedures.
- Collaborated with internal teams to ensure accurate information delivery to customers and service accounts.
- Processed customer orders and transactions with a focus on accuracy and on-time fulfillment, enhancing customer experiences.
- Educated customers on solar system features and benefits, improving their knowledge and overall experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Tested pumps, motors, and controllers before field shipment
Registered Behavior Technician
ProCare Therapy
Woodland, CA
11.2023 - 04.2025
- Implemented individualized treatment plans for clients with behavioral challenges.
- Collaborated with therapists to monitor client progress and refine treatment strategies.
- Monitored behavioral data to identify trends and inform treatment modifications.
- Educated families on effective behavior management techniques to enhance client outcomes.
- Delivered one-on-one instruction to children with autism, adapting approaches to individual needs.
- Ensured proper inventory management to prevent shortages, ensuring accurate stock levels to prevent shortages.
- Checked in shipments and distributed them efficiently to appropriate departments for timely processing.
- Processed customer orders with accuracy and promptness, contributing to overall customer satisfaction.
Head Teacher
ASI Children's Center
Sacramento, California
08.2017 - 11.2023
- Supervised teaching staff to promote effective classroom management and instructional strategies.
- Developed curriculum to enhance engagement and learning outcomes in early childhood education programs.
- Facilitated the development of effective curriculum plans that meet the needs of individual students.
- Implemented assessment strategies to monitor student progress and inform instruction.
- Coordinated professional development workshops for staff to strengthen teaching practices and support student learning.
Education
Bachelor of Science - Children's Development
Sacramento State University
Sacramento, CA05-2020
Skills
- Order fulfillment
- Product knowledge
- Data analysis
- Data organization
- Database management
- Software navigation
- Technical documentation
- System diagnostics
- Electrical troubleshooting
- Zendesk ticketing
- Technical assistance
- Customer service
Timeline
Technical Support Technician
RPS Solar Pumps
04.2025 - Current
Registered Behavior Technician
ProCare Therapy
11.2023 - 04.2025
Head Teacher
ASI Children's Center
08.2017 - 11.2023
Bachelor of Science - Children's Development
Sacramento State University