Garrett McCollum
Colorado Springs,CO
Summary
A seasoned Sales Manager with proven experience in the field. My goal is providing exceptional customer service by understanding customer needs. Significant skills in product education, project management and sales. Strong focus on results and customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervising Agent
American Income Life Insurance Company
Denver, CO
09.2017 - Current
- Trained, coached and managed new agents to deliver high quality customer experience.
- Helped agents set short term and long term goals to reach company standards while maintaining consistent growth.
- Built and retained a large client base displaying honesty, integrity and trust resulting in high client satisfaction.
- Top sales recognition past 4 years in Fort Collins and Colorado Springs markets.
- Large focus on product knowledge to train new agents as well as educate potential clients.
Float Manager
SlimGenics
Denver, CO
11.2015 - 09.2017
- Meeting with current clients in different centers to determine current struggles and needs to provide ideas and solutions increasing client satisfaction
- Working with current center staff to problem solve ways to increase revenue
- Proactively worked on building the brand and growing business
- Trained staff to increase their ability to counsel clients in all areas of their weight loss through development of communication skills
- Continuously audit inactive programs to determine what could have been done better and worked to reactivate clients to increase center traffic
- Became the first company float manager traveling to different centers in all company markets to educate and develop employees to provide a higher quality customer experience
- Achievements
- Received awards for top producing revenue employee for past 5+ years
- Grew centers to be some of the top performing centers in the company
- Quickly became a company trainer based on performance and passion for company products and values.
Sales Manager
SlimGenics
Denver, CO
10.2011 - 11.2015
- Greeting every potential client with a proper greeting and an introduction to
- LimGenics core values
- Using the method of “Discovery” on our visitors to determine their needs, wants and desires for losing weight
- Proactively worked on building the brand and growing business to be the top producing centers in the Denver market
- Trained my staff to be proficient in their ability to provide a higher quality of customer service
- Consistently improved client satisfaction resulting in dozens of referrals
- Achievements
- Consistent top producing employee in the company
- Built community presence by participating in local fundraisers and functions.
Program Advisor
SlimGenics
Denver, CO
04.2011 - 10.2011
- Helping all current clients to be successful in their weight loss needs by providing exceptional customer service
- Proactively developed my communication and sales skills on a daily basis following company policies
- Became the fastest top performing employee in company history
- Utilized company tools to self-educate myself to provide a higher quality of service
- Achievements
- Acquired highest performance level of any new employee
- Raised the bar on sales quotas and possibilities.
Manager
Pink Berry
Denver, CO
04.2010 - 03.2011
- Opened a new store in a brand new market quickly becoming the top producing store throughout the entire company
- Initiated weekly orders
- Designed employee schedules
- Conducted interviews
- Hired and trained new employees
- Fired employees
- Consistently monitored quality control.
Shift Manager
Starbucks
Denver, CO
04.2005 - 04.2010
- Started off as a Barista and worked my way up to shift manager
- Training of all new employees to be proficient in all aspects of their positions
- Was responsible for all aspects of store operation while on shift
- Conducted bank deposits and orders for the store
- Interviewed potential employees
- Was sent to other stores to increase business during busy times
- Helped open multiple new locations
- Achievements
- Grew our facility to be in the top producing store in the state
- Top salesperson for Espresso machines and other retail inventory.
Education
Health One EMT - Certified -
Ponderosa High School
Parker, COSkills
- Problem Solving
- Detail-Oriented
- Customer Service
- Time Management
- Relationship Building
- Staff Training and Development
- Direct Sales
- Account Servicing
Certification
Sales Management Education Vendor Management
Project Management Managing Employees Customer Service
Additional Information
- Volunteer Activities , Emily Griffith Organization | Griffith Centers for Children (April 2005 – April 2010) Sweep Medical/Non-Medical Team | Boston Marathon (April 2011) Assistant Volleyball Coach | Parker Rec Center (Feb 2005 – June 2008)
Timeline
Supervising Agent
American Income Life Insurance Company
09.2017 - Current
Float Manager
SlimGenics
11.2015 - 09.2017
Sales Manager
SlimGenics
10.2011 - 11.2015
Program Advisor
SlimGenics
04.2011 - 10.2011
Manager
Pink Berry
04.2010 - 03.2011
Shift Manager
Starbucks
04.2005 - 04.2010
Health One EMT - Certified -
Ponderosa High School