Jessica Lord
PAISLEY
Summary
Dedicated professional with expertise in employee training, performance evaluation, and team leadership. Proven track record in enhancing customer satisfaction and operational efficiency within diverse environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Supervising Agent
American Income Life Insurance Company
Londonderry
01.2024 - 08.2025
- Trained new agents on company policies and sales techniques.
- Coordinated team meetings to discuss goals and strategies.
- Reviewed agent performance to identify training needs and improvements.
- Assisted with client inquiries regarding policy details and coverage options.
- Facilitated communication between agents and upper management for feedback sharing.
- Supported agents in achieving sales objectives through guidance and resources.
- Held interviews, hired, and led team of many agents.
- Provided support and guidance to team members on daily tasks and procedures.
Kitchen Manager
The Community Oven
Epping
06.2020 - 04.2022
- Managed kitchen staff to ensure smooth daily operations.
- Ordered and maintained inventory of food and supplies.
- Developed menus that aligned with customer preferences.
- Trained new employees on kitchen procedures and safety protocols.
- Monitored food preparation to ensure quality standards were met.
- Coordinated with suppliers for timely delivery of fresh ingredients.
- Implemented sanitation practices to maintain a clean workspace.
- Resolved customer complaints related to food service efficiently.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
Server
Granite Steak And Grill
Rochester
03.2017 - 01.2020
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate food and drink orders from guests.
- Delivered meals promptly to ensure guest satisfaction.
- Maintained cleanliness and organization of dining areas and tables.
- Assisted in training new staff on restaurant procedures and menu items.
- Collaborated with kitchen staff to coordinate timely meal preparation.
- Handled customer inquiries and resolved issues effectively.
- Processed payments and managed cash register transactions efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Education
Medical Assistant - Medical
Lincoln Tech
Lincoln, RI09-2007
Skills
- Employee training
- Performance evaluation
- Sales strategy
- Client relationship management
- Policy compliance
- Inventory management
- Customer service
- Team leadership
- Food safety
- Sales strategies
- Client communication
- Problem solving
- Attention to detail
- Menu development
- Time management
- Conflict resolution
Affiliations
- Cooking for family
- Paddle boarding
- Gardening
Accomplishments
- Top supervising agent two months in a row
- Passing numerous heath inspections with flying colors
References
References available upon request.
Timeline
Supervising Agent
American Income Life Insurance Company
01.2024 - 08.2025
Kitchen Manager
The Community Oven
06.2020 - 04.2022
Server
Granite Steak And Grill
03.2017 - 01.2020
Medical Assistant - Medical
Lincoln Tech
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