Katrina Rowland
Katy,TX
Summary
Proficient Manager offering over 15 years of extensive experience. Top skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. Known for strong relationship-building skills and commitment to maintaining loyal customers.
Overview
26
26
years of professional experience
Work History
Supervising Agent
Globe Life Insurance
Houston, TX
02.2024 - Current
- Conducted regular meetings with team members to review individual goals and objectives.
- Evaluated agent's job performance through observation, coaching, and providing constructive feedback.
- Completed research to thoroughly understand client requirements.
- Prepared and delivered presentations to clients and management.
- Reviewed and advised on legal documents to protect clients' interests.
- Developed personalized plans to meet clients' specific needs and goals.
Store Manager
Sleep Number Corporation
Tomball, TX
06.2015 - 02.2024
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products that best fit their needs.
Assistant General Manager
Zaxby’s Restaurant
Valdosta, GA
01.2012 - 06.2015
- Responsible for managing 50 or more employees, hiring, training, scheduling, payroll, customer service, inventory, catering, overseeing fundraisers for organizations and overall site profitability.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Head Cashier
Lowe’s Home Improvement
Athens, Georgia
01.2009 - 06.2012
- Responsible for managing 20 employees, scheduling, answering phones, inventory, training, and providing great customer service.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Assistant Manager
Zaxby’s Restaurant
Valdosta, Georgia
01.1999 - 02.2009
- Responsible for managing a crew of 30 or more employees, hiring, training, scheduling, payroll, customer service, and overall site profitability.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
Associate of Applied Science - Physical Therapist Assistant
Athens Technical College
Athens, GA2008
Bachelor of Science - Biology
Valdosta State University
Valdosta2004
Skills
- Store Merchandising
- Supply Chain Management
- Sales Tracking and Strategies
- Financial Forecasting
- Customer Service
- Cost Management
- Time Management
- Recruiting and Hiring
- Microsoft Excel, Office, and Windows
- Employee Training
- Strong communication abilities
References
References available upon request.
Timeline
Supervising Agent
Globe Life Insurance
02.2024 - Current
Store Manager
Sleep Number Corporation
06.2015 - 02.2024
Assistant General Manager
Zaxby’s Restaurant
01.2012 - 06.2015
Head Cashier
Lowe’s Home Improvement
01.2009 - 06.2012
Assistant Manager
Zaxby’s Restaurant
01.1999 - 02.2009
Associate of Applied Science - Physical Therapist Assistant
Athens Technical College
Bachelor of Science - Biology
Valdosta State University
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