Garrett McKinnon
Clearfield
Summary
Dynamic and empathetic professional with a proven track record at YCC Family Crisis Center, enhancing client self-sufficiency and safety. Excelled in crisis support and teamwork, significantly improving employee retention at Target through effective training and positive engagement. Skilled in de-escalation techniques and CPR/AED certified, adept at fostering stability and loyalty through adaptability and active listening.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shelter Support Specialist
YCC Family Crisis Center
09.2023 - Current
- Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
- Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
- Maintained accurate documentation of client interactions, ensuring compliance with funding requirements and confidentiality guidelines.
- Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Conducted pre-screening activities to determine eligibility for supportive services.
Barista Trainer
Target
08.2022 - 08.2023
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Pleasantly interacted with customers during hectic periods to promote a positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Education
Bachelor of Arts - Social Work
Weber State University
Ogden, UT08-2025
Skills
- De-escalation techniques
- Crisis support
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Reliability
- Active listening
- Adaptability and flexibility
- Certified in CPR/AED
- Documentation skills
- Client intakes
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Timeline
Shelter Support Specialist
YCC Family Crisis Center
09.2023 - Current
Barista Trainer
Target
08.2022 - 08.2023
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Bachelor of Arts - Social Work
Weber State University
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