GARRETT PRINCE
Ortonville,MI
Summary
Experienced clinic and organization manager with a decade of expertise in enhancing organizational success through strategic management and agile methodologies. Proven ability to build strong relationships, conduct thorough market research, and implement effective strategies that boost patient retention and drive positive outcomes. Committed to fostering team development while identifying growth opportunities within the healthcare sector.
Overview
5
5
years of professional experience
Work History
Manager, Business Development & Partnerships
Restorative Spine & Pain
Troy, MI
02.2024 - Current
- Conduct customer interviews, and liaise with the business team to gather customer pain points and determine product opportunities.
- Collaborate with commercial and engineering teams to develop a roadmap.
- Led the development and launch of a conversational chatbot platform for the MyUHC app, resulting in a 20% increase in customer engagement.
- Collaborated with data scientists, reporting specialists, and cross-functional teams to identify requirements and develop data pipelines and products, contributing to enhanced decision-making processes.
- Partnered with data scientists to design and implement scalable modeling features pipelines, facilitating advanced analytics, and predictive modeling.
- Worked closely with analytics and data science teams to develop robust data pipelines and visualization solutions, optimizing data accessibility and usability for stakeholders.
Relationship Manager & Administration
Trades Nonprofit Initiative
Flint, MI
03.2022 - 10.2023
- Used machine learning and user insurance to perform OCR as part of the MyHealthOne App pre-registration.
- Resulted in a 30% increase in the submission changes.
- Reacted to COVID-19, executed a strategy that focused on virtual care and curbside check-in, and increased walk-ins by 27% per month.
- Led initiatives to understand and integrate internal APIs into data analytics processes, aligning events for execution within established data pipelines.
- Oversee technical development and transition efforts of a key software application used to guide clinical decision-making by both internal and external clients.
- Played a pivotal role in translating business needs into data and engineering specifications, resulting in the development of scalable data sets, and actionable insights.
- Develop a long-term strategy, drive near-term execution, and manage internal and external stakeholder relationships to maximize customer value.
Chiropractic Office Manager
Insight Management and Consulting Services
Flint, MI
04.2021 - 12.2021
- Improved patient scheduling submission by 35% year over year by leveraging data analytics and user search.
- Manage multiple IT projects and programs.
- Work with business units, managing matrix-oriented projects and development teams.
- Includes work to improve client visibility into IT efforts and prioritization, as well as highly technical project management support.
- Develop product and program vision and strategy; champion key success metrics, processes, and standards for triage, backlogs, user stories, and requirements, UAT, product communications, and documentation.
- Influence peers and leadership by leveraging insights from various sources, including product performance metrics, research, customer support, and competitor/industry research.
- Designed and developed project templates based on the SDLC Agile methodology, which also included requirements specifications, analysis, and testing.
Research Lead
The University of Michigan
Ann Arbor, MI
05.2020 - 08.2020
- Worked with the development team to define and implement customer change requests to enhance product functionality
- Successfully handled strategic issues and heads-down execution
- Track record of successful product delivery from inception to launch, adoption, and growth
- Led all sprint planning, sprint reviews, sprint retrospectives, and daily scrum with the development team
- Used Power BI to Extract the data from API's, databases, transformed the data according to the requirements and load the data
- Work with principal stakeholders & decision makers in client organizations to understand their business/organization goals, user/customer behaviour, and create product roadmaps & strategies for their services & products
- Built interactive reports and dashboards using Tableau Desktop
Education
Associate of Arts - Business
Palm Beach State College
Bachelor of Business Administration - Accounting
University of Michigan-Flint
Bachelor of Business Administration - Finance
University of Michigan-Flint
Skills
- Strategic Relationships
- Data Analytics
- Team Building
- Community Engagement
- Patient Experience
- EMR/EHR Software
- Business Insights
- Project Launch
- Customer relationship management (CRM)
- Business development
- Work prioritization
- Operations management
- Partnership development
- Networking strategies
- Key performance indicators
- Regulatory compliance
Notableorganizations
- The Gus Macker-Flint, 22, 23, 24, Security Lead, Responsible for coordination with local law enforcement officers spanning multiple departments and jurisdictions., Primary contact for permissions and utilization of University of Michigan assets., Assisted operations from deployment to final cleanup.
- The Entrepreneurs Society, Member, Built visibility of local businesses through facilitation of new relationships and contracts., Grew student skillsets through career-focused project management., Forged new relationships with local and national organizations to provide peer opportunities.
References
References available upon request.
Timeline
Manager, Business Development & Partnerships
Restorative Spine & Pain
02.2024 - Current
Relationship Manager & Administration
Trades Nonprofit Initiative
03.2022 - 10.2023
Chiropractic Office Manager
Insight Management and Consulting Services
04.2021 - 12.2021
Research Lead
The University of Michigan
05.2020 - 08.2020
Associate of Arts - Business
Palm Beach State College
Bachelor of Business Administration - Accounting
University of Michigan-Flint
Bachelor of Business Administration - Finance
University of Michigan-Flint
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