Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Garrett Purcell

Montgomery,Texas

Summary

Committed and customer-focused professional with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with the best possible service. Dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Customer Success Engineer

Allganize Inc
07.2022 - Current
  • Helping prospects and clients scope their AI business application needs
  • Proven track record of consulting with and supporting current clients to help expand Allganize’s footprint within their organizations
  • Assumed project management roles and responsibilities for bringing Allganize into SOC2 and HIPAA compliance so the company can successfully IPO in Japan
  • Assist with any client inquiries and help solve issues
  • Effectively prioritize client requests with the engineering team

Operations Manager

EVAN360
01.2020 - 06.2022
  • Managing development and deployment operations for new clients using web, iOS, and Android platforms
  • Effectively upsold tens of thousands of dollars worth of our product and solutions to clients
  • Implemented fit-for-purpose ticketing system within Microsoft 365
  • Supporting sales team strategies and played a consultative sales role to help companies and universities re-engineer their processes to take better advantage of the tool.

Account Manager

EVAN360
04.2019 - 01.2020
  • Helping prospects and clients scope their IT support needs to ensure their instance of the EVAN360 on-demand platform is configured and staffed properly
  • Created policies and procedures for IT support best practices for the platform
  • Supported and trained new support personnel and onboarded new clients
  • Established and built client relationships

Education

BBA - Management Information Systems And Management

Baylor University
05.2019

Skills

  • Customer Focused and Relations
  • Complaint Handling
  • Organization
  • Tech-Savvy
  • Automotive Terminology and Knowledge

Accomplishments

  • Used Microsoft Excel to develop issue tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Successful project management experience
  • Lead trainings for international co-workers
  • Eagle Scout
  • Self-taught mechanic

Additional Information

Backpacking and camping, Non-Profit Fundraising, Church volunteering

Timeline

Customer Success Engineer

Allganize Inc
07.2022 - Current

Operations Manager

EVAN360
01.2020 - 06.2022

Account Manager

EVAN360
04.2019 - 01.2020

BBA - Management Information Systems And Management

Baylor University
Garrett Purcell