Garrett Reid
Minot
Summary
Knowledgeable customer service professional with extensive experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative II
Gate City Bank
08.2023 - Current
- Perform cash handling duties accurately and efficiently, including processing deposits, withdrawals, and currency exchanges.
- Assist customers with inquiries regarding their accounts, products, and services, providing accurate information and solutions to meet their needs.
- Process wire transfers and other electronic transactions in compliance with bank policies and procedures.
- Provide technical support and guidance to customers on utilizing online banking platforms, ATM services, and mobile banking applications.
- Assist customers in opening deposit accounts, explaining account features, terms, and required documentation.
- Collaborate with team members and other departments to ensure smooth operations and excellent customer service delivery.
Loan Officer
Independence Bank
05.2021 - 08.2023
- Evaluate loan applications and conduct comprehensive credit analyses to assess the creditworthiness of applicants.
- Assist clients in selecting the most suitable loan products and terms to meet their financial needs, including personal loans, lines of credit, and credit cards.
- Guide clients through the loan application process, collecting necessary documentation and ensuring compliance with regulatory requirements and internal policies.
- Collaborate with underwriters and other departments to expedite the loan approval process and ensure timely funding of approved loans.
- Provide exceptional customer service to clients, addressing inquiries, concerns, and requests in a timely and professional manner.
- Actively promote and cross-sell other banking products and services to meet the financial needs of clients and achieve sales targets.
- Stay informed about industry trends, market conditions, and regulatory changes affecting lending practices.
- Participate in training programs and mentorship opportunities to develop expertise in agricultural lending and commercial lending.
Retail Banking Officer
Northwestern Bank
05.2019 - 05.2021
- Assist customers with complex account management, including business accounts, IRAs, Estate accounts, Rep payee accounts, CDs, and Trust accounts.
- Processed consumer loan applications and provided lending products such as auto loans, lines of credit, and credit cards.
- Process wire transfers and other electronic transactions in compliance with bank policies and procedures.
- Provide technical support and guidance to customers on utilizing online banking platforms, ATM services, and mobile banking applications.
- Assist customers in opening basic deposit accounts, explaining account features, terms, and required documentation.
- Collaborate with team members and other departments to ensure smooth operations and excellent customer service delivery.
Retail Banker
Northwestern Bank
06.2018 - 05.2020
- Perform cash handling duties accurately and efficiently, including processing deposits, withdrawals, and currency exchanges.
- Opened basic deposit account such as checking, savings, and CDs.
- Assist customers with inquiries regarding their accounts, products, and services, providing accurate information and solutions to meet their needs.
- Process wire transfers and other electronic transactions in compliance with bank policies and procedures.
- Provide technical support and guidance to customers on utilizing online banking platforms, ATM services, and mobile banking applications.
Education
No Degree - Finance And Business Management
Minot State University
Minot, ND05.2026
High School Diploma -
Culbertson High School
Culbertson, MT05.2015
Skills
- Customer Relations
- Conflict Resolution
- Credit analysis
- Consumer Lending
- Money handling abilities
- Complaint Handling
- Client Relations
- Staff Training
- Account Management
- Financial Advising
Certification
Real Estate Appraiser
Timeline
Customer Service Representative II
Gate City Bank
08.2023 - Current
Loan Officer
Independence Bank
05.2021 - 08.2023
Retail Banking Officer
Northwestern Bank
05.2019 - 05.2021
Retail Banker
Northwestern Bank
06.2018 - 05.2020
No Degree - Finance And Business Management
Minot State University
High School Diploma -
Culbertson High School
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