Garrett Rich
Tucson,AZ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Prior to my Insurance background i was a member of the United States Army from 2009 to 2012.
Overview
10
10
years of professional experience
Work History
Claims Coverage Underwriter
GEICO, Government Employees Insurance
Tucson, AZ
07.2021 - 12.2023
- Generated correspondence to customers regarding claim decisions or other pertinent information.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Assisted in the preparation of documents for claims processing.
Performance Analyst
GEICO, Government Employees Insurance
Tucson, AZ
10.2019 - 07.2021
- Completed day-to-day duties accurately and efficiently.
- Planned and completed group projects, working smoothly with others.
- Reviewed established procedures to assess areas in need of improvement.
- Evaluated customer service processes and developed recommendations for process improvements.
Underwriter
GEICO, Government Employees Insurance
Tucson, AZ
05.2016 - 10.2019
- Maintained up-to-date knowledge of industry trends, regulations and compliance requirements.
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
- Worked with colleagues to review, accept or deny new and renewal business.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Representative
GEICO, Government Employees Insurance
Tucson, AZ
03.2014 - 05.2016
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Eastpointe High School
Tucson, AZ12-2005
Skills
- Analyzing Data
- Managing Risk
- Influencing Business Growth
- Risk Mitigation
- Call Management
- Paperwork Processing
- Data Entry
- Inbound and Outbound Calling
References
References available upon request.
Timeline
Claims Coverage Underwriter
GEICO, Government Employees Insurance
07.2021 - 12.2023
Performance Analyst
GEICO, Government Employees Insurance
10.2019 - 07.2021
Underwriter
GEICO, Government Employees Insurance
05.2016 - 10.2019
Customer Service Representative
GEICO, Government Employees Insurance
03.2014 - 05.2016
High School Diploma -
Eastpointe High School
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