Joycelyn Price
McDonough,GA
Summary
Dynamic professional with extensive experience in underwriting, financial operations, and regulated environment. adept at risk assessment and data analysis. Proven track record in enhancing operational efficiency and stakeholder engagement, leveraging strong documentation review skills and effective communication to drive results and foster team collaboration.
Overview
12
12
years of professional experience
Work History
Underwriter/ Claims Specialist
State Farm
Dunwoody, GA
08.2022 - Current
- Conducted thorough evaluations of insurance applications for risk analysis.
- Assisted in gathering necessary documentation from applicants to support underwriting decisions.
- Utilized underwriting software to input data and track application progress efficiently.
- Process claims efficiently, ensuring adherence to company policies and regulatory requirements.
- Analyze claim information to determine coverage eligibility and resolve discrepancies.
Advanced Operations Specialist
ADT Security Systems
McDonough, GA
07.2021 - 08.2022
- Streamlined operational processes to enhance efficiency and reduce response times.
- Collaborated with cross-functional teams to develop and implement standard operating procedures.
- Monitored system performance and identified areas for improvement in service delivery.
- Conducted data analysis to support decision-making and optimize resource allocation.
Communications Officer
Dekalb County Government
Tucker, GA
04.2018 - 07.2021
- Developed and implemented communication strategies to enhance stakeholder engagement.
- Created compelling content for internal and external communications, ensuring brand consistency.
- Managed social media channels, increasing audience interaction and online presence.
- Coordinated public relations initiatives, fostering positive relationships with media outlets.
Operations Team Leader
Bank of America
Atlanta, GA
05.2014 - 04.2018
- Led operational teams to streamline processes and enhance service delivery.
- Implemented strategic initiatives to improve customer satisfaction and retention rates.
- Mentored team members to foster professional growth and increase overall productivity.
- Analyzed workflow efficiency, identifying areas for process improvement across departments.
Education
Bachelor of Science - Business Administration
Clayton State University
Morrow, GA12.2019
Skills
- Underwriting guidelines
- Analyzing data
- Documentation review
- Risk assessment
Timeline
Underwriter/ Claims Specialist
State Farm
08.2022 - Current
Advanced Operations Specialist
ADT Security Systems
07.2021 - 08.2022
Communications Officer
Dekalb County Government
04.2018 - 07.2021
Operations Team Leader
Bank of America
05.2014 - 04.2018
Bachelor of Science - Business Administration
Clayton State University