Garrett Swiger
Summary
A dynamic Service Professional with a proven track record at Ruth Chris Steakhouse, I excel in upselling strategies and customer relationship management. Leveraging analytical thinking and exceptional interpersonal skills, I've significantly enhanced customer satisfaction and retention. My leadership in training teams underscores a commitment to excellence and adaptability in high-paced environments.
Overview
3
3
years of professional experience
Work History
Service Professional
Ruth Chris Steakhouse
2023.11 - Current
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
- Implemented innovative solutions that led to increased customer retention rates and overall satisfaction levels.
- Resolved customer complaints, ensuring an optimal resolution for both the client and company.
- Exceeded performance goals by effectively managing multiple tasks in a fast-paced environment.
- Generated positive feedback from clients through effective problem-solving skills and empathetic communication techniques.
Service Professional
Ruth Chris Steakhouse
2024.11 - Current
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
- Implemented innovative solutions that led to increased customer retention rates and overall satisfaction levels.
- Resolved customer complaints, ensuring an optimal resolution for both the client and company.
- Exceeded performance goals by effectively managing multiple tasks in a fast-paced environment.
- Generated positive feedback from clients through effective problem-solving skills and empathetic communication techniques.
Server Trainer
TGI Fridays
2023.05 - 2023.11
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
Server Trainer
Olive Garden
2022.03 - 2023.05
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
Busser
Olive Garden
2021.07 - 2022.03
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Assisted servers in providing efficient service for improved guest experiences.
Skills
- Upselling strategies
- Complaint resolution
- Industry expertise
- Expense monitoring
- Paperwork processing
- Analytical thinking
- Service orientation
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Excellent communication
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Decision-making
- Relationship building
- Team building
- Self motivation
- Task prioritization
- Interpersonal skills
- Customer relationship management
- Goal setting
- Professionalism
- Adaptability
Timeline
Service Professional
Ruth Chris Steakhouse
2024.11 - Current
Service Professional
Ruth Chris Steakhouse
2023.11 - Current
Server Trainer
TGI Fridays
2023.05 - 2023.11
Server Trainer
Olive Garden
2022.03 - 2023.05
Busser
Olive Garden
2021.07 - 2022.03