GARRETT TAYLOR

Serve as a support resource for frontline employees by providing guidance on systems, procedures, and compliance requirements.

- Research and resolve complex customer issues, partnering with multiple lines of business to identify solutions

- Investigate complaints and submit inquiries requiring detailed analysis, documentation,and follow-up

- Identify fraud risks and document finding while adhering to risk and regulatory standards.

- Served as a Subject Matter Expert, supporting new team members during role transitions by providing guidance on sysytems, procedures call-handling, and de-escalation strategies for complex customer interactions

• Train new package handlers how to correctly and safely handle equipment, and load/unload trucks and trailers and Train new PH Trainers how to correctly train new package handlers
• Ensure hourly/daily scans are being met.

• Managed daily shift operations
• Trained staff, Conducted 1st person interviews
• Resolved customer issues
• Optimized scheduling
• Daily sales reports