Garrett Turman
Atlanta,Georgia
Summary
Diligent Retail Associate skillful in connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Retail Sales and Service Specialist
DELTA COMMUNITY CREDIT UNION
ATLANTA, GA
10.2019 - Current
- Accountable for supporting leadership in daily operations, lead meetings, and communications with internal and external members.
- Responsible for overseeing branch sales production.
- Trained Team member in sales for 28 Store locations
- Trained and coached Team Members for 5 store locations.
- Analyzed major target markets and developed strategies meeting needs of each group.
Learning and Design Specialist
Delta Community Credit Union
Atlanta, GA
06.2015 - 10.2019
- Played a vital role in various aspects of the organization's operations by facilitating live, virtual, multimedia, and blended learning programs to meet the organizational strategies and initiatives.
Member Service Agent
Delta Community Credit Union
Atlanta, GA
06.2012 - 05.2015
- Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
- Offered exceptional customer service to differentiate and promote company brand.
- Assessed customer account information to determine current issues and potential solutions.
Member Care Agent
Delta Community Credit Union
Atlanta, GA
06.2011 - 06.2012
- Delivered high level of service and support to each customer, paving way for future business opportunities.
Cargo Agent
DELTA AIR LINES
Atlanta, GA
12.2010 - 06.2011
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
Senior Workforce Analyst
RYLA TELESERVICES
Atlanta, GA
11.2009 - 07.2010
- Improved customer satisfaction by finding creative solutions to problems.
Workforce Management Analyst
SunTrust Banks
Atlanta, GA
08.2005 - 10.2009
- Utilized knowledge of data modeling and statistical analysis to note trends and draw conclusions.
Education
Bachelor of Arts - Business Administration And Management
Morehouse College
Atlanta, GASkills
- Presentations
- Relationship selling
- Team player mentality
- Sales development
- Excellent communication skills
- Market research and analysis
- Reliable and punctual
Affiliations
- Morehouse, Alumni Association
Accomplishments
- American Cancer Society - Relay For Life - Gold Contributor
- Children Miracle Network Volunteer - Miracle Marathon Runner
Certification
- CompTIA A+ Hardware
Timeline
Retail Sales and Service Specialist
DELTA COMMUNITY CREDIT UNION
10.2019 - Current
Learning and Design Specialist
Delta Community Credit Union
06.2015 - 10.2019
Member Service Agent
Delta Community Credit Union
06.2012 - 05.2015
Member Care Agent
Delta Community Credit Union
06.2011 - 06.2012
Cargo Agent
DELTA AIR LINES
12.2010 - 06.2011
Senior Workforce Analyst
RYLA TELESERVICES
11.2009 - 07.2010
Workforce Management Analyst
SunTrust Banks
08.2005 - 10.2009
Bachelor of Arts - Business Administration And Management
Morehouse College