Dedicated professional possessing a proven track record of superior performance in supporting financial planning, seeks to leverage expertise in Program Facilitation, Data Analysis, Relationship Management, Team Leadership, Auditing, Operations Streamlining, Needs Assessment, Strategic Reporting, and Cost Control to support key initiatives and profitability within a progressive organization.
• Supported the Electric Smart Meter Deployment project, planning work for Technician to complete installs, developing route sheets, appointment sheets, and work flow strategy and prioritizing of critical orders.
• Dispatched over 100+ orders a day using Clevest & CIMS software.
• Coordinated appointments for customers with call center, including repairs to be done with 4 electrician contracting companies for meter socket fittings and rotating assignments amongst 5 team members in group.
• Oversaw various aspects of automated metering including status reports regarding updates on meter installations, scheduling, marketing to customers and location logistics.
• Provided trend and forecasting analysis for project headcount, productivity, capital, and conversion of full time employees to hours worked for both internal (14 departments) and contract labor (40 companies).
• Facilitated regulatory reporting to the Illinois Commerce Commission.
• Adjusted and input monthly accruals for incurred expenses; analyzed and ensured accruals were accurate and met department budget.
• Investigated any discrepancies between accrual and actual invoices.
• Assisted with internal change management and process updates within the company for $2.6B plan for advanced metering infrastructure (Smart Meters) in ComEd service territory.