Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Fed Ex BC / Manager
Fed Ex / JTA Deliveries Inc.
Panama City
06.2025 - Current
Managed daily operations to ensure timely deliveries and customer satisfaction.
Coordinated logistics to optimize transportation routes and reduce delays.
Supervised staff training programs to enhance employee skills and efficiency.
Implemented safety protocols to maintain compliance with industry regulations.
Facilitated communication between teams to streamline workflows and resolve issues.
Analyzed performance data to identify trends and inform operational strategies.
Led team meetings to align goals and improve overall productivity standards.
Enforced customer service standards and resolved customer problems to uphold quality service.
Coached, mentored and trained team members in order to improve their job performance.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Ensured compliance with all applicable laws, regulations, industry standards.
Recruited and hired qualified candidates to fill open positions.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Delivery Driver
Fed Ex / RBF
Dothan
08.2021 - 01.2025
Completed on-time deliveries by choosing best and most efficient routes.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Delivered packages to customer doorsteps and business offices.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Loaded truck and properly secured items to prevent damage for deliveries.
Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
Insulation Technician
Southeast Insulation
04.2020 - 01.2021
Cut, formed and arranged insulation to promote efficiency of materials for each project.
Measured, cut, and laid insulating blankets for water heaters and tanks.
Operated hand tools such as beader crimpers, brakes, and shears.
Applied and handled insulating products such as foam, fiberglass, and cloth with mud.
Identified ideal insulation materials, installation methods and supply requirements to meet project needs.
Cultivated safety and efficiency at each work site by identifying potential hazards and promoting workplace safety to all team members.
Menswear Associate
Men's Wearhouse And Tux
Dothan
10.2019 - 02.2020
Greeted customers, helped locate merchandise and suggested suitable options.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Listened to customer needs and desires to identify and recommend optimal products.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Informed customers of current store promotions to encourage additional sales purchases.
Developed strong rapport with customers and created positive impression of business.
Back of House Specialist
Tazikis
Dothan
03.2017 - 09.2018
Maintained clean, trash-free workspaces to maximize productivity and safety.
Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.