Garry Goggins

Contact Delinquent Accounts:

Reach out to customers via Phone,

to collect overdue payments.

Review and analyze account information to identify trends and develop strategies for resolutions.

• Collaborated with other departments Like CFT to resolve complex issues, enhancing overall customer experience and satisfaction levels.

Gathering Loan Information for loan application. Meeting loan application deadlines. Forge Trust relationships and enhance customer dedication with Underwriter team to perform credit analysis and determine repayment probability using risk management matrices and Manage over 50 files Per day. Provided regular updates to customers regarding Documents to maintain transparency and customer trust

• Resolved complex issues related to mortgage funding by collaborating with other departments, such as title companies and appraisers.
• Streamlined mortgage funding processes by implementing efficient workflow strategies.
• Achieved timely closings on loans while adhering to strict deadlines and regulatory requirements.
• Maintained strong relationships with external partners, including lenders, escrow officers, and attorneys to ensure smooth transaction completions.