Dynamic security operations leader with extensive experience at Suburban Hospital Johns Hopkins Medicine. Proven track record in crisis management and staff training, achieving a 38% reduction in property loss complaints. Skilled in regulatory compliance and collaboration with law enforcement, ensuring a safe environment for patients and staff.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager – Safety and Security Operations & Training
Anne Arundel Medical Center- Luminis Health
Annapolis, MD
08.2022 - Current
Instrumental in the planning, development, implementation and training of the hospital security program.
Assuring an effective level of protection for patients, staff, visitors and property.
Responsible for Supervision of all Supervisors to include performance evaluation, continuous coaching, training, disciplinary action, and retention.
Manages all departmental productivity through established department goals and objectives.
Coordinates IAAHS Safety and Security staff development and training programs with special emphasis for Crisis Prevention Intervention training as well as Workplace Violence education throughout the campus.
Collaborates with applicable law enforcement agencies relative to hospital security investigations or other campus activity as needed.
Security Operations Manager
Suburban Hospital Johns Hopkins Medicine
Bethesda, MD
06.2013 - 07.2021
Directed maintenance, development, and implementation of security operations for entire hospital.
Oversaw Supervisory, Security, Transportation, and Call Center staff and all related budgetary, payroll, hiring, disciplinary action, and scheduling services for departments, of which included more than 80 employees.
Investigated and documented security incidents and consistently assessed risk factors and initiated process improvements.
Conducted quarterly drills to ensure staff proficiency with established plans, and annual competency on Medication Room Safety & Security.
Liaised with local, state, and federal agencies to assure understanding of large-scale security needs for high profile situations, VIP patient visits, and VIP admittance.
Supervised Montgomery County Police Officers (MCPD) on contract basis as well as in off-duty capacity.
Led initiative to downsize and upgrade hospital transportation fleet to new, more energy-efficient vehicles.
Reduced loss of property complaints and reimbursements by more than 38% within last year.
Championed surveillance camera upgrade project, in collaboration with Corporate Vendor, to successfully transfer all hospital cameras from analog to IP driven in 2021.
Increased staff situational awareness and procedural knowledge, as well as improved security awareness through workshop training with local law enforcement.
Upgraded key sensitive areas from manual key access locks to computerized access control system, namely pharmacy and medication rooms.
Supervisor, Security, Transportation, Safety & Call Center
Suburban Hospital Johns Hopkins Medicine
Bethesda, MD
09.2006 - 05.2013
Facilitated Department Manager and Director in reinforcing definition and following of safety, security, and hospital center communication protocols.
Assisted in oversight of human resource functions including interviewing, hiring, onboarding, coaching, evaluating, and corrective action and compliance monitoring.
Investigated and documented all security related records, responding to any issues in timely and effective manner.
Maintained all technology-based security such as Access Control, Picture ID, Parking, CCTV, Alarm/Intrusion detection, patrol and guard tours, patient TV systems, and centralized hospital communication center.
Spearheaded coordination of security efforts during disasters, special events, and VIP visits to minimize impact on daily hospital activities.
Supported local law enforcement in investigation of homicide case on hospital grounds, leading to conviction.
Reduced overtime hours 25% within two-month cycle.
Database Tech
Suburban Hospital Johns Hopkins Medicine
Bethesda, MD
03.2000 - 08.2006
Executed equipment mechanical repairs, minor preventative maintenance, and diagnostic tests to ensure integrity and accuracy of Security Systems software applications.
Assisted in staff training for security database driven software and in department operational management with Supervisor and Manager.
Spearheaded management of more than 50 customer and employee calls per day.
Recognized for consistent, high-quality customer service and versatility within high-pressure situations.
Education
Bachelor of Arts - Business Administration and Management
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA