Summary
Overview
Work History
Education
Skills
Websites
Certification
Ongoing Education
Timeline
Generic

Garvin Watkins

College Park,MD

Summary

Dynamic security operations leader with extensive experience at Suburban Hospital Johns Hopkins Medicine. Proven track record in crisis management and staff training, achieving a 38% reduction in property loss complaints. Skilled in regulatory compliance and collaboration with law enforcement, ensuring a safe environment for patients and staff.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Manager – Safety and Security Operations & Training

Anne Arundel Medical Center- Luminis Health
Annapolis, MD
08.2022 - Current
  • Instrumental in the planning, development, implementation and training of the hospital security program.
  • Assuring an effective level of protection for patients, staff, visitors and property.
  • Responsible for Supervision of all Supervisors to include performance evaluation, continuous coaching, training, disciplinary action, and retention.
  • Manages all departmental productivity through established department goals and objectives.
  • Coordinates IAAHS Safety and Security staff development and training programs with special emphasis for Crisis Prevention Intervention training as well as Workplace Violence education throughout the campus.
  • Collaborates with applicable law enforcement agencies relative to hospital security investigations or other campus activity as needed.

Security Operations Manager

Suburban Hospital Johns Hopkins Medicine
Bethesda, MD
06.2013 - 07.2021
  • Directed maintenance, development, and implementation of security operations for entire hospital.
  • Oversaw Supervisory, Security, Transportation, and Call Center staff and all related budgetary, payroll, hiring, disciplinary action, and scheduling services for departments, of which included more than 80 employees.
  • Investigated and documented security incidents and consistently assessed risk factors and initiated process improvements.
  • Conducted quarterly drills to ensure staff proficiency with established plans, and annual competency on Medication Room Safety & Security.
  • Liaised with local, state, and federal agencies to assure understanding of large-scale security needs for high profile situations, VIP patient visits, and VIP admittance.
  • Supervised Montgomery County Police Officers (MCPD) on contract basis as well as in off-duty capacity.
  • Led initiative to downsize and upgrade hospital transportation fleet to new, more energy-efficient vehicles.
  • Reduced loss of property complaints and reimbursements by more than 38% within last year.
  • Championed surveillance camera upgrade project, in collaboration with Corporate Vendor, to successfully transfer all hospital cameras from analog to IP driven in 2021.
  • Increased staff situational awareness and procedural knowledge, as well as improved security awareness through workshop training with local law enforcement.
  • Upgraded key sensitive areas from manual key access locks to computerized access control system, namely pharmacy and medication rooms.

Supervisor, Security, Transportation, Safety & Call Center

Suburban Hospital Johns Hopkins Medicine
Bethesda, MD
09.2006 - 05.2013
  • Facilitated Department Manager and Director in reinforcing definition and following of safety, security, and hospital center communication protocols.
  • Assisted in oversight of human resource functions including interviewing, hiring, onboarding, coaching, evaluating, and corrective action and compliance monitoring.
  • Investigated and documented all security related records, responding to any issues in timely and effective manner.
  • Maintained all technology-based security such as Access Control, Picture ID, Parking, CCTV, Alarm/Intrusion detection, patrol and guard tours, patient TV systems, and centralized hospital communication center.
  • Spearheaded coordination of security efforts during disasters, special events, and VIP visits to minimize impact on daily hospital activities.
  • Supported local law enforcement in investigation of homicide case on hospital grounds, leading to conviction.
  • Reduced overtime hours 25% within two-month cycle.

Database Tech

Suburban Hospital Johns Hopkins Medicine
Bethesda, MD
03.2000 - 08.2006
  • Executed equipment mechanical repairs, minor preventative maintenance, and diagnostic tests to ensure integrity and accuracy of Security Systems software applications.
  • Assisted in staff training for security database driven software and in department operational management with Supervisor and Manager.
  • Spearheaded management of more than 50 customer and employee calls per day.
  • Recognized for consistent, high-quality customer service and versatility within high-pressure situations.

Education

Bachelor of Arts - Business Administration and Management

Strayer University
Washington, D.C.

Skills

  • Leadership and team building
  • Staff training and development
  • Regulatory compliance and policy implementation
  • Crisis management and emergency preparedness
  • Call center operations
  • KRONOS and COMPASS payroll systems
  • Joint Commission accreditation experience
  • Healthcare security management
  • Security operations center oversight
  • Investigative reporting and documentation
  • CCURE access control systems
  • Collaboration with law enforcement agencies

Certification

  • Management Development Certification, John Hopkins Health System
  • De-escalation Certification, John Hopkins Health System
  • Active Shooter Instructor Certification, Alice
  • Decon/Hazmat Certification
  • Cardio Pulmonary Resuscitation (CPR) Certification
  • IAHSS Certified (Supervisor Level)
  • Vistelar Certification (Instructor level)

Ongoing Education

Cyber Security

Timeline

Manager – Safety and Security Operations & Training

Anne Arundel Medical Center- Luminis Health
08.2022 - Current

Security Operations Manager

Suburban Hospital Johns Hopkins Medicine
06.2013 - 07.2021

Supervisor, Security, Transportation, Safety & Call Center

Suburban Hospital Johns Hopkins Medicine
09.2006 - 05.2013

Database Tech

Suburban Hospital Johns Hopkins Medicine
03.2000 - 08.2006

Bachelor of Arts - Business Administration and Management

Strayer University
Garvin Watkins