
Performance-driven customer service professional with strong analytical skills, ability to recognize challenging issues, evaluate problems, formulate resolutions, and communicate such findings to the appropriate management personnel by using independent judgment and sound decision-making skills.
Capable of thinking critically, with talent for identifying, studying, improving, and restructuring complex work processes Team leaderFlexible team player with proficiency in: Microsoft Office (including Excel, PowerPoint, Outlook, and Word)( Bi-lingual)