Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Specialized Owned Retail
04.2023 - Current
**Inventory Management:** Regularly monitored and organized inventory levels to ensure optimal product availability for customers.
**Customer Service Excellence:** Delivered exceptional customer service by resolving inquiries and complaints, fostering a welcoming environment.
**Sales Promotions:** Executed promotional campaigns and product displays to enhance customer engagement and drive sales.
**Staff Training:** Trained new employees on operational procedures, enhancing team efficiency and service quality.
**Cash Handling Procedures:** Maintained accurate cash handling protocols during transactions, ensuring financial integrity in daily operations.
Retail Support Specialist
Specialized Owned Retail
04.2021 - 04.2023
Coordinated Inventory Cycle Counts that improved stock accuracy and availability.
Adjusted negative inventory and process Vendor Returns.
Streamlined Special Order fulfillment procedures to reduce processing time and enhance the overall customer experience.
Continued responsibilities as Transfer Driver in addition to RSS duties.
Helped out in the Service Department by building and working on customer bikes as needed, gradually building the skillset to competently fix most service issues.
Transfer Driver
Bike Source
09.2020 - 04.2021
Main job responsibilities include driving a box truck to transport products from inventory between Bike Source stores in the Denver area and ensuring they arrive safely at their destination.
Other responsibilities include, building bikes, tuning bikes, stocking shelves, and other tasks requested of me.
Music Teacher
Avanti Music Academy
12.2019 - 04.2021
Teaching a variety of instruments to mostly young beginners. Help coordinate and perform at live shows involving the students of the school.
Music Teacher
Performance Play Music School
03.2018 - 01.2021
Taught a variety of instruments to the clientele of the school which ranged from children of 5 years old to adults. Students' skill level ranged from complete beginner to advanced. Also coached several bands to build sets of music and perform live at several venues.
Lifeguard/Headguard/Swim Instructor
Bison Ridge Recreation Center
04.2018 - 09.2020
Lifeguards educate patrons on water safety as well as enforcing guidelines when needed to ensure the safety of staff and patrons.
Learned basic First Aid, BLS, and CPR.
Started as a lifeguard and quickly became a headguard, delegating tasks as needed and learning basic pool maintenance such as 'back washing' and cleaning pump filters.
Alongside my duties as a headguard I taught swim lessons to children and adults, privately and in class settings. Also coached the swim team for one summer.
Shift Lead/Barista
MAD Greens, Denver Art Museum
03.2015 - 04.2018
Started as a barista and eventually moved up the ladder to become a shift lead. My responsibilities included delegating tasks when necessary, counting money in drawers and safe, making coffee and salad products for customers, cleaning (constantly), and placing orders to restock our shelves.
I helped the company to start an Open Mic Night which I performed at and helped to manage.
Education
Bachelor of Music Composition -
Metropolitan State University
Denver, CO
05-2019
Bachelor of Music Composition - NPI And Retail Operations
Specialized Bicycle University
Online
Skills
Money Handling and POS Problem Solving
Form Completion Competence
Communicates and gets along well with coworkers
Quick Learner
Capable of performing physically demanding tasks
Customer service and engagement
Motivated to form plans and act on them
Timeline
Assistant Store Manager
Specialized Owned Retail
04.2023 - Current
Retail Support Specialist
Specialized Owned Retail
04.2021 - 04.2023
Transfer Driver
Bike Source
09.2020 - 04.2021
Music Teacher
Avanti Music Academy
12.2019 - 04.2021
Lifeguard/Headguard/Swim Instructor
Bison Ridge Recreation Center
04.2018 - 09.2020
Music Teacher
Performance Play Music School
03.2018 - 01.2021
Shift Lead/Barista
MAD Greens, Denver Art Museum
03.2015 - 04.2018
Bachelor of Music Composition -
Metropolitan State University
Bachelor of Music Composition - NPI And Retail Operations