JOSEPH MUNGUIA
Las Vegas,NV
Summary
Adaptable professional with 4 years of work experience and proven knowledge of leadership, problem solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the role at your company. Experience in safety training, surveillance and leadership. Frequently praised, i can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Wingstop Restaurant
Henderson, NV
09.2024 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reported issues to higher management with great detail.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Lead Pool Operations
Aria Hotel & Casino
Las Vegas, NV
05.2023 - Current
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
- Conducted daily maintenance checks of lifeguard equipment, pool chemicals, and first aid supplies.
- Assessed emergency situations quickly while remaining calm under pressure; administered first aid when necessary.
- Used training and medical supplies to examine injured people and administer first aid.
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Recognized swimmers in need of assistance and acted quickly.
- Supervised staff members to ensure proper operation of facility, including attendance tracking and shift scheduling.
- Displayed strong customer service skills by responding promptly to patron inquiries or complaints.
- Monitored performance of other lifeguards to ensure compliance with established protocols.
- Assisted in coordinating special events such as swim meets or birthday parties at the pool facility.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
- Provided instruction on swimming techniques and water safety to swimmers of all ages.
- Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
- Checked weather reports to warn public of potential inclement weather and proper safety procedures.
- Ensured safety of patrons by monitoring activities in pool area and enforcing rules; assisted in emergency situations.
- Trained new lifeguards in safety procedures, accident prevention, rescue skills, and CPR and AED certification.
- Maintained accurate records of accidents or incidents occurring at the pool.
- Led comprehensive safety training for new employees using company procedures.
- Participated in team meetings and provided feedback on improvements needed for operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Being able to fill in for Receptionist,Pool attendant,lifeguard.
Lifeguard
Excalibur Hotel & Casino
Las Vegas, Nevada
06.2022 - 05.2023
- Attended regularly scheduled staff meetings and trainings
- Developed strong working relationships with other employees and general public
- Recognized swimmers in need of assistance, immediately acting to provide aid
- Enforced safety policies and rules to guests to prevent accidents
- Communicated effectively with fellow employees and patrons
- Monitored pool to identify individuals in distress or other emergency situations
- Remained calm and poised during periods of stress or when dealing with difficult people
- Paid close attention to weak swimmers and high-risk patrons
- Cleaned and maintained pool deck and locker rooms when not guarding
- Administered lifesaving techniques and first aid during emergencies and immediately called for additional assistance when necessary
- Instructed participants in skiing, swimming and other recreational activities and provided safety precaution information
- Contacted emergency medical personnel in case of serious injury
- Examined injured persons and administer first aid and cardiopulmonary resuscitation using training and medical supplies and equipment
- Provided assistance with staff selection, training and supervision.
Front Of House Trainer
Chipotle mexican grill
03.2021 - 06.2022
- Compiled and balanced cash receipts at end of day and shift.
- Recommended changes or improvements in existing training processes as needed.
- Adapted teaching methods according to the needs of individual learners or groups.
- Resolved any issues raised by participants during the training session in a timely manner.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Developed and implemented kitchen policies, procedures and quality standards.
- Assisted staff by serving food and beverages or bussing tables.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Trained new employees to perform duties.
- Explained goals and expectations required of trainees.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Resolved problems or concerns to satisfaction of involved parties.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Education
High School Diploma -
Ed W Clark High School
Las Vegas, NV05.2023
Skills
- Customer Needs Assessments
- Climbing Safety
- Full Safety Compliance
- Pool Operations
- Weather Monitoring
- Public Safety
- Heavy Lifting
- Hazard Detection
- Lifeguard Procedures
- Cash Register Operations
- Pool Policies Enforcement
- People Skills
- Staff Meetings
- Cleanliness Standards
- Safe Work Practices
- Special Requests
- Medical Claims Coding
- Emergency Medical Treatment
- Providing Feedback
- Patrolling Areas
- Swimmer Rescue
- Event Supervision
- Bilingual
- Filing
- Data entry
- Problem solving
- Time management
- Leadership
- Handling pressure
- Money handling
- Communication skills
- Empathy skills
- Customer service
- First Aid
- CPR
- Store opening and closing
- Store operations
- POS systems
- Employee scheduling
- Upselling and cross selling
- Mentoring and coaching
Certification
- CPR
- AED
- Food Handlers
- Forbes
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Education and Training
other
Reference
- Adriana Morales/ Pool Supervisor/(702)750-7828
- Zoraya Munoz/ Lead lifeguard/(702)202-9564
- Jacob Perkins/ Pool Manager / (702)513-8410
- Dominique Thomas-District manager/(702)788-5279
Timeline
Assistant Store Manager
Wingstop Restaurant
09.2024 - Current
Lead Pool Operations
Aria Hotel & Casino
05.2023 - Current
Lifeguard
Excalibur Hotel & Casino
06.2022 - 05.2023
Front Of House Trainer
Chipotle mexican grill
03.2021 - 06.2022
High School Diploma -
Ed W Clark High School