Gary-Ann Jones
Baltimore,MD
Summary
Motivating professional, adept at leveraging strong organizational, administrative, and communication abilities to make impactful contributions.
Overview
6
6
years of professional experience
Work History
Medical Office Assistant
Micheal Randolph's MDPCP
Baltimore, MD
02.2023 - Current
- Managed patient check-in and check-out processes at the front desk, providing efficient and welcoming service.
- Optimized patient satisfaction and provider time by skillfully scheduling appointments in person and via telephone.
- Strategically managed treatment room utilization, maximizing efficiency and minimizing wait times.
- Assisted physicians or practice managers with additional responsibilities, contributing to the smooth operation of the practice
- Guided patients through necessary paperwork, ensuring completeness and accuracy.
- Maintained meticulous and precise records, ensuring data accuracy and reliability.
- Exhibited flexibility by seamlessly transitioning into receptionist duties as required.
Sales Representative
Centerfield
08.2022 - 12.2022
- Proficient in providing comprehensive assistance to customers seeking to set up home internet and TV services. Skilled in assessing individual needs to recommend suitable internet service options. Proficient in communicating and promoting AT&T and DirecTV offerings, detailing discounts, and informing customers about available promotions.
- Experienced in facilitating orders for Spectrum and Viasat internet services, adept at addressing customer inquiries and concerns regarding these services. Capable of guiding customers through available deals and promotions to optimize their service selection.
- Recommended, selected and located merchandise based on customer desires.
- Negotiated pricing contracts with customers to maximize profits.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
CRM Specialist
National Pen Company
01.2022 - 04.2022
- Proficient in overseeing and managing a client database, coordinating the distribution of marketing materials to small and medium-sized businesses. Experienced in initiating outreach efforts to provide tailored marketing items, adept at handling transaction processing, order placement, and facilitating discounts as required.
- Collected customer payments, handled exchanges and issued appropriate refunds.
Customer Service Representative
Collective solution
Sandy Bay, Hanover
06.2018 - 12.2021
- Proficient in addressing customer inquiries related to package details, providing comprehensive information on website products, and assisting customers with refunds or replacements for damaged or missing items. Skilled in guiding customers through subscription cancellations and adept at facilitating sign-ups for Prime membership utilizing EBT cards.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Sciences
Belmont Academy
Jamaica, Jamaica01.2018
High School Diploma -
Godfrey Stewart High
Jamaica, Jamaica07.2017
Associate of Science - Nursing
The Community College of Baltimore County
Catonsville, MDSkills
- Critical thinking
- Excellent written and oral communication skills
- Strong interpersonal skills
- Excellent team player
- Detail-oriented
- Excellent time management skills
- Easily Retain information
- Receptive to coaching and feedback
- Customer Service
- Appointment Scheduling
- Administrative Support
Hobbies and Interests
- Experiencing and learning new things
- Watching television
- Socializing with others
- Reading
Accomplishments
- Awarded the cash prize for 'Most Aware' in the inaugural Miss Belmont Academy Pageant, demonstrating exceptional awareness and engagement.
Affiliations
- Contributed as a volunteer at George's Plain Clinic, collaborating with nurses to streamline document processes and enhance operational efficiency.
References
Garth Vickers
Vickers Financial LLC
240-210-6221
Timeline
Medical Office Assistant
Micheal Randolph's MDPCP
02.2023 - Current
Sales Representative
Centerfield
08.2022 - 12.2022
CRM Specialist
National Pen Company
01.2022 - 04.2022
Customer Service Representative
Collective solution
06.2018 - 12.2021
Sciences
Belmont Academy
High School Diploma -
Godfrey Stewart High
Associate of Science - Nursing
The Community College of Baltimore County
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