Gary Bailey
Superior Twp,MI
Summary
Dynamic manager with expertise in customer service and team leadership. Proven ability to enhance operational efficiency and drive employee performance, resulting in improved customer satisfaction and streamlined processes.
Overview
31
31
years of professional experience
Work History
Manager
Legendary Entertainment
Westland, MI
10.2022 - Current
- Handled front line customer service and sales
- Assisted in outside advertising and promotions
- Instrumental in promoting/selling our event spaces
- Ensured our front end staff was organized and had the resources necessary to perform their functions efficiently
- Handled any questions during or outside of our normal operating hours
- Performed necessary opening/closing procedures
Manager
Hush Haunted Attractions, LLC
Westland, MI
09.2011 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
General Manager
Sparks Auto and Towing, Inc
Garden City And Westland MI
02.1995 - 12.2024
- Directed operational strategies to enhance service delivery and customer satisfaction in auto and towing services.
- Managed budgeting and forecasting processes to ensure financial health of operations.
- Oversaw recruitment, training, and performance evaluation of staff to build a skilled workforce.
- Implemented process improvements that streamlined towing operations and reduced response times.
- Managed the purchase of a new building and the seamless transfer of operations
Education
High School Diploma -
John Glenn High School
Westland MISkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Operations management
- Project management
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
Timeline
Manager
Legendary Entertainment
10.2022 - Current
Manager
Hush Haunted Attractions, LLC
09.2011 - Current
General Manager
Sparks Auto and Towing, Inc
02.1995 - 12.2024
High School Diploma -
John Glenn High School