Gary Baker

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Delivered Business and Entertainment guide to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

• Managed high call volume while maintaining a professional and friendly demeanor with all customers.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
• Acquired new customer and retained existing customers through in-person and remote sales and customer service calls.

• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

In person and over the phone customer service and sales.

Trained to increase knowledge of services and products in order to better assist customers to satisfy and retain their business.

Generated sales leads and appointments over the telephone and in person. Representing our companies products and services, engaged with customer for new and renewing customers.