Gary Beauchamp Jr
Cape Girardeau,MO
Summary
Versatile Repair Tech with talents in performing regular upgrades, troubleshooting system failures and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once.
Overview
6
6
years of professional experience
Work History
Associate Field Service Technician
St. Francois Medical Center
05.2023 - Current
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
Advanced Repair Agent
Best Buy
01.2022 - 05.2023
- In this role I am responsible for repairing a wide array of issues within all Windows PC's, Chromebook's, and IOS devices
- I troubleshoot units, in software and hardware, and determine the proper repair route then execute the repairs based on the issue that is presented.
Sales Supervisor
Best Buy
09.2020 - 01.2022
- In this role I was responsible for leading a team of 33 employees to achieve the sales goals of the organization.
- I was tasked with opening and closing duties as well as providing training based around sales as well as product knowledge.
- I was responsible for organizing and conducting meetings based around current sales goals.
- My greatest accomplishment in this role was winning Achievers.
- Our location was the 44th best store in the company based on our 2021 overall earnings report.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Consultation Agent
Best Buy
03.2018 - 09.2020
- In this role I was responsible for managing our schedule for client issues
- I would troubleshoot devices with the client based on the issue/issues they were describing
- I would create a repair service order for the clients device to be repaired in store or shipped to our repair facility.
- Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
Education
General -
Sainte Genevieve High School
Sainte Genevieve, MO05.2000
Skills
- Windows Repair
- Mac OS Repair
- IOS Repair
- Microsoft Office
- Chrome OS Repair
- Computer Repair
- Customer Service
- Leadership Experience
Timeline
Associate Field Service Technician
St. Francois Medical Center
05.2023 - Current
Advanced Repair Agent
Best Buy
01.2022 - 05.2023
Sales Supervisor
Best Buy
09.2020 - 01.2022
Consultation Agent
Best Buy
03.2018 - 09.2020
General -
Sainte Genevieve High School
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