Gary Benge
Summary
Knowledgeable and dedicated customer service professional with extensive experience in public service industry Solid team player with outgoing, positive demeanor an d proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and serving Veterans
Overview
11
11
years of professional experience
Work History
Public Contact Specialist
Department Of Veterans Affairs
07.2012 - 09.2023
- Assessed and resolved customer service problems and executed solutions.
- Coordinates counseling sessions with Veterans, their dependents, and their beneficiaries face to face, regarding all benefits available through the VA, as well as non-VA benefits available through other agencies. This is accomplished through in-person or telephone interviews, and correspondence. or telephone VBA facilities and provides broad outreach services.
- Explains in detail, VBA rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures and benefit determination information and all pertinent information available in system of record.
- Assists with programs include, but are not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, other federal, state, and local domestic relations, and assistance programs.
- Prepares technical correspondence to veterans and their dependents providing benefit information, representation rights and response to miscellaneous inquiries.
- Explains pertinent legal provisions, regulations, and related administrative practices and their application to specific cases
- Initiates inquiries to resolve errors, delays, or other problems in obtaining benefits. Completes claim and appeal related work.
Education
Bachelor of Science - Education
Bob Jones University
Greenville, SC05.2015
Skills
- Outbound Calls
- Livechat Messaging
- Customer Satisfaction
- Complex Product Knowledge
- Policy and Procedure Adherence
- Microsoft Office
- Educational Assistance
- Customer Inquiries
- Understanding Customer Needs
- Trained in Salesforce
Accomplishments
Served in the honorably USAF From 1986-2000.
Selected NCO of the year in 1995. Desert Storm veteran
Timeline
Public Contact Specialist
Department Of Veterans Affairs
07.2012 - 09.2023
Bachelor of Science - Education
Bob Jones University
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