Gary Biggers
Nicholasville,KY
Summary
Experienced and outgoing Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing programs and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing excellent communication skills, talent for spotting areas that are in need of improvement, and implementing changes with a strategic approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
RCC Operations Manager
Voices Of Hope
11.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Managed a portfolio of grants, ensuring timely reporting and compliance with funding requirements.
- Boosted event attendance by implementing targeted marketing strategies and promotional campaigns.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Advocated for underrepresented populations within the community, ensuring their voices were heard when shaping organizational policies or planning new programs.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
Program Coordinator
Voices Of Hope
10.2022 - 11.2023
- Provided ongoing direction and leadership for program operations.
- Organized and managed program development from conception through successful execution.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Designed program implementation and maintenance plan.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Developed and maintained relationships with external partners to facilitate program operations.
Lead Recovery Coach
Voices Of Hope
06.2022 - 10.2022
- Put together list of applicable resources and helped secure necessary referrals.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Transported individuals safely to support meetings and medical appointments.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
Recovery Coach
Voices Of Hope
03.2021 - 06.2022
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Communicated with individuals' family members, offering information and insight into support services available at community level.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Gathered information about useful resources and helped coordinate referrals.
Peer Support Specialist
Shepherds House
10.2020 - 03.2021
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
Server
Waffle House
08.2019 - 03.2021
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Construction/Carpenter
Architecturally Crafted Construction
05.2019 - 03.2021
- General Construction/Carpentry work
- Residential painting, siding, framing and drywall.
Flooring Installer
New Beginnings Floor & Tile
04.2018 - 07.2019
- Installed tile, laminate, linoleum and hardwood flooring.
Education
Pharmacology Certificate Pre-Nursing -
Daymar College
Louisville, KYHigh School Diploma -
Fern Creek High School
Louisville, KY2011
Business
Brown Mackie College
Dallas, NC2009
Jefferson Community & Technical College
Louisville, KY2009
Skills
- Microsoft
- Decision-Making
- Operational Efficiency
- Staff Management
- Excel
- Powerpoint
- Outlook
- Goal Setting
- Providing community referrals
- Resource advocacy
- Treatment planning
- Intervention Planning
- Resource Referrals
- Treatment Goals
- Project coordination
- Hiring and recruitment knowledge
- Proactive mindset
- Problem-Solving
- Team Leadership
- Operations Management
- Relationship Building
- Task Prioritization
- Conflict Resolution
- Event Planning
- Grant Writing
- Social Media Management
- Nonprofit experience
- Community Engagement
Timeline
RCC Operations Manager
Voices Of Hope
11.2023 - Current
Program Coordinator
Voices Of Hope
10.2022 - 11.2023
Lead Recovery Coach
Voices Of Hope
06.2022 - 10.2022
Recovery Coach
Voices Of Hope
03.2021 - 06.2022
Peer Support Specialist
Shepherds House
10.2020 - 03.2021
Server
Waffle House
08.2019 - 03.2021
Construction/Carpenter
Architecturally Crafted Construction
05.2019 - 03.2021
Flooring Installer
New Beginnings Floor & Tile
04.2018 - 07.2019
Pharmacology Certificate Pre-Nursing -
Daymar College
High School Diploma -
Fern Creek High School
Business
Brown Mackie College
Jefferson Community & Technical College
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