Gary burris
Bloomington,IL
Summary
Dynamic customer service professional with experience at Walmart, excelling in customer engagement and complaint resolution. Proven reliability and punctuality, adept at cash handling and POS system operation. Recognized for enhancing customer satisfaction through effective communication and adaptability in fast-paced environments. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
16
16
years of professional experience
Work History
Customer Service Cashier
Walmart
05.2024 - 07.2025
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries, providing information and resolving issues promptly.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure efficient service during peak hours.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Delivery Driver
DoorDash
02.2019 - 03.2024
- Navigated diverse city routes to ensure timely delivery of food orders.
- Communicated effectively with customers to resolve issues and enhance service satisfaction.
- Utilized GPS technology to optimize delivery routes, maximizing efficiency and minimizing delays.
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Adapted quickly to changing schedules and high-demand periods to meet customer needs.
Truck Driver
Hotline Freight
12.2009 - 01.2018
- Operated long-haul trucks to transport goods safely and efficiently across multiple states.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate logs of driving hours, mileage, and fuel consumption for regulatory compliance.
- Managed route planning to optimize delivery schedules and reduce transportation costs.
- Collaborated with dispatchers to coordinate pickup and delivery times effectively.
- Resolved on-route issues by communicating proactively with management and support teams.
Education
High School Diploma -
Auburn High
Rockford, ILSkills
- Customer engagement
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- POS system operation
- Refund handling
- Adaptability and flexibility
- Reliable and responsible
- Honest and dependable
- Customer service
Languages
English
Timeline
Customer Service Cashier
Walmart
05.2024 - 07.2025
Delivery Driver
DoorDash
02.2019 - 03.2024
Truck Driver
Hotline Freight
12.2009 - 01.2018
High School Diploma -
Auburn High