Clinical Care Coordinator with 5+ years of experience at a high-volume pain management practice specializing in personal injury (PI) cases. Proven ability to operate at the intersection of clinical care, legal coordination, and business development. Skilled in managing complex patient cases, optimizing physician workflows, and building referral relationships with law firms. Known for translating clinical recommendations into clear, litigation-conscious communication and driving measurable growth in patient referrals.
Overview
8
8
years of professional experience
Work History
Clinical Care Coordinator
LA Pain
Los Angeles, CA
06.2023 - Current
Serve as the primary clinical-legal liaison between patients, physicians, and personal injury law firms across Southern and Northern California
Coordinate end-to-end care for high-volume PI patients, including intake, medical history review, imaging, procedures, and post-procedure follow-up
Translate complex pain management evaluations into clear, litigation-conscious communication for attorneys, case managers, and patients
Collaborate directly with physicians to ensure treatment plans are clinically appropriate, sequential, and aligned with standard-of-care
Manage scheduling and logistics for advanced interventional procedures (epidurals, PRP, PNS, SCS, DRG, LinQ)
Proactively identify clinical, documentation, and medico-legal risks in complex cases prior to treatment
Maintain precise, discovery-aware documentation to support lien-based care and litigation requirements
Lead relationship development with PI law firms, contributing to sustained growth in new patient referrals
Improve operational workflows to ensure timely imaging, clearances, and treatment progression
Clinical Care Coordinator (Virtual)
LA Pain
Los Angeles, CA
01.2022 - 06.2023
Managed remote coordination of patient care, scheduling, and physician workflows across multiple clinic locations
Oversaw high-volume scheduling for consultations and procedures while minimizing delays and conflicts
Maintained consistent communication with patients, attorneys, and case managers to ensure continuity of care
Supported documentation, reporting, and case tracking for PI patients in active litigation
Contributed to operational efficiency through process improvements and cross-team coordination
Patient Care Coordinator & Medical Assistant (In-Person)
LA Pain
Los Angeles, CA
08.2018 - 01.2022
Assisted physicians with patient care, including intake, vitals, medical history documentation, and procedure preparation
Managed clinic flow, scheduling, and front-office coordination to optimize daily operations
Built strong patient relationships by addressing concerns and ensuring a high standard of care
Coordinated pre- and post-operative requirements, including medical clearances and follow-up care
Supported surgeon scheduling and ensured full utilization of clinic and procedure calendars
Education
Master's Degree - Human Nutrition
Columbia University
Bachelor's Degree - Physiology & History
University of California, Los Angeles (UCLA)
Publications
Charliyan, G., et al., Associations Between Multiple Dimensions of Poor Sleep and Life's Essential 8 Cardiovascular Health Score During the Menopausal Transition, Circulation (American Heart Association), 2023-11-01, Investigated multidimensional sleep factors (beyond duration) and their relationship to cardiovascular health during menopause. Contributed to findings supporting the inclusion of sleep quality in cardiovascular risk assessment models.
Charliyan, G., et al., PRP Therapy for the Treatment of Sacral Fracture and Coccydynia: A Case Report, Pain Medicine Case Reports, 2023-10-01, Analyzed the use of fluoroscopically guided PRP injections in a post-traumatic sacral fracture case. Demonstrated significant pain reduction and improved healing outcomes. Highlighted the clinical potential of PRP in musculoskeletal injury and regenerative medicine.
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Timeline
Clinical Care Coordinator
LA Pain
06.2023 - Current
Clinical Care Coordinator (Virtual)
LA Pain
01.2022 - 06.2023
Patient Care Coordinator & Medical Assistant (In-Person)