Melissa Seeley
Chandler
Summary
Experienced Clinical Care Coordinator with a proven track record at SSM Health, skilled at navigating payer portals and optimizing authorization processes. Recognized for enhancing team performance and patient satisfaction through effective collaboration and a strong focus on accuracy. Committed to delivering exceptional service.
Overview
20
20
years of professional experience
Work History
Clinical Care Coordinator
SSM Health
07.2014 - Current
- Resolved discrepancies in authorization requests by investigating issues and coordinating with insurance representatives.
- Led initiatives to optimize workflow processes, resulting in improved team performance and patient satisfaction.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorizations.
Radiology Scheduler
Seminole Hospital
12.2005 - 07.2014
- Scheduled patient appointments using advanced scheduling software, optimizing daily operations for efficiency.
- Collaborated with radiologists and clinical staff to ensure accurate and timely patient care coordination.
- Managed incoming calls, providing exceptional customer service while addressing patient inquiries and concerns.
Education
Bachelor of Science - Organizational Leadership
Southern Nazarene University
05-2012
Skills
- Skilled in navigating payer portals
- Authorization submission / completion
- Collaboration with clinical and billing teams
- Strong focus on accuracy
Accomplishments
- Winner - 2018 Oklahoma Hospital Association Spirit of Passion and Dedication
Timeline
Clinical Care Coordinator
SSM Health
07.2014 - Current
Radiology Scheduler
Seminole Hospital
12.2005 - 07.2014
Bachelor of Science - Organizational Leadership
Southern Nazarene University
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