Martha Lopez Contreras
Kaiser Permanente
West Covina,CA
50
years of professional experience
Seeking a seasonal Cashier Clerk position with Costco where I can contribute my strong work ethic, proven customer service skills, and diverse professional experience. Committed to providing exceptional service, working efficiently in a team-oriented environment, and making a positive contribution to the organization while pursuing a compensation package that reflects my experience and qualifications.
Work History
Patient Billing Patient Resolution Representative
19 Years 5 Months- Working at the call center. Working with multi-line systems to handle incoming calls, member inquiries, or payment requests for all lines of business for our Health Maintenance Organization members and Deductible account members on a daily basis as needed. Able to assist irate members with ease in a professional and courteous manner with member satisfaction. Give support to our current Support Office representative on a day-to-day basis and for vacation purposes as requested or as needed for our department, with or without supervisor requests or assistance. Work well with the correspondence workload duties, completing all batching of incoming correspondence, providing productivity numbers, high volume data entry of member outgoing billing statements.
Admitting Representative
15 Years 8 Months- Processed incoming patients and any patient deductibles or co-payments as needed. Promoted to Admitting Cashier Desk with the responsibilities that included accepting cash, checks, or major credit card payments on a daily basis. Data entry of all payments with no balancing issues. Discharging of patients. Employee of the Month for 2005 while working as Cashier representative. Promoted to the Human Resources Department as HR representative handling front office employment requests and applications, keeping employee records, and provided employees with requests for purchase amusement parks or movie ticket sales. Balanced on a daily basis without any issues. Transferred to Tenet Business Office as requested by former Admitting Manager. Handled Cash Receipts Journals for Credit Card Payments on a daily basis. Offered position to work from home for seven years. Tenant Healthcare downsized in 2006.
Assistant Credit Manager
3 Years- Assisted with verification of 80 store registers. Processed daily bank deposits, data entry of cash totals for head office. Processed Cash Receipts Journal. Balanced store vault. Requested bi-weekly store shipments of coin and currency. Assisted store customers with credit card payments and inquiries. Balanced Ticket Master cashier terminal on a daily basis. Assisted gift wrap department staffing and customer service inquiries. Scheduled work hours for the Credit and Gift department staff as needed.
Receptionist
2 Years- Operated Honeywell console. Handled high-volume incoming calls from business associates, field salespeople, and clients. Assisted with inventory control of shotguns and rifles for retail store. Data entry of catalog requests on a daily basis. Assisted accounts receivable and accounts payable representatives as needed.
Shipping Department Secretary
2 Years- Prepared high-volume shipping manifests and bills of lading, keeping record files on a daily basis. Contacted trucking companies for shipment pick-ups daily.
Merchant Teller
2 Years- Balanced and maintained branch vault book register. Assisted teller line with customer transactions and their balancing issues. Contacted reserve bank requesting coin and currency shipments for branch operations on a bi-monthly basis.
Merchant Teller
2 Years- Balanced and maintained branch vault register. Assisted teller line with any customer transactions or their balancing issues. Contacted reserve bank for coin and currency shipments for branch operations. Branch Teller Instructor for branch operations.
Certified Teller
1 Year- Certified Teller within 1 year of service. Assisted customers with banking transactions. Assisted branch vault teller as requested. Balanced teller drawer on a daily basis.
Education
High School Diploma - basic accounting and marketing courses
Part-time student enrolled in basic accounting and marketing courses. Major undeclared.
- general education courses
Part-time student enrolled in general education courses. Major undeclared.
High School Graduate
Graduated top 10 percent of class. Awarded Bank of America music award. Perfect Attendance Award from 1974 - 1977. Elected to the Ephibian Society for academic excelllence and school service. 1976 fall term Student Body Vice-President.
Skills
Customer support
Goal-oriented mindset
Customer relations
Data entry proficiency
Employment Summary
- Currently working with Kaiser Permanente Foundation Health for 19 years. Currently working at the Kaiser Permanente Call center for the last 19 years. Customer service and productivity goals met throughout my tenure. Able to train my fellow office representatives on the duties of Kaiser Permanente Third Party Liability accounts.
- Former experienced certified Vault Teller while providing courteous customer service for 4 years. Detail-oriented individual. Able to work on single transactions or with other team members, providing productive, pleasant customer service. Asked to train incoming tellers with successful results. All trainees gained Full-Time or Part-Time positions under my direction.
Timeline
Patient Billing Patient Resolution Representative
Kaiser Permanente
03.2007 - CurrentRead More
Admitting Representative
Garfield Medical Center / Tenet Healthcare Corporation
10.1990 - 06.2006Read More
Assistant Credit Manager
May Complan - Montebello Town Center
01.1987 - 01.1990Read More
Receptionist
Pachmayr Gun Works, Ltd (Business Closed)
01.1985 - 01.1987Read More
Shipping Department Secretary
Cecil Sayday Company
01.1983 - 01.1985Read More
Merchant Teller
First Interstate Bank (Finanacial Institution Sold to Wells Fargo Bank)
01.1980 - 01.1982Read More
Merchant Teller
Continental Bank (Business Sold to Bank of Tokai)
01.1978 - 01.1980Read More
Certified Teller
Bank Of America (Alhambra Branch Closed)
01.1977 - 01.1978Read More
Woodrow Wilson High School
High School Graduate
Read More
Pasadena City College
from general education courses
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East Los Angeles City College
High School Diploma from basic accounting and marketing courses
Read More