Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gary Cutbirth

Tucson,AZ

Summary

Proven Service Manager with a track record of enhancing customer satisfaction and team productivity at Anytime Home Service. Skilled in troubleshooting and preventive maintenance, I excel in resolving customer complaints, boosting service quality by 30%. Expert in mechanical abilities and fostering positive customer relationships, ensuring high-quality workmanship and adherence to safety protocols. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Overview

6
6
years of professional experience

Work History

Service Technician

Al Coronado Plumbing
04.2023 - 07.2024
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Service Manager

Anytime Home Service
03.2021 - 04.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Monitored inventory levels and placed orders to replenish stock.

Service Manager

Superior Water Treatment
03.2018 - 03.2023
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Education

High School Diploma -

Sahuarita High School
Sahuarita, AZ
05.1987

Skills

  • Installation and Repair
  • Attention to Detail
  • Preventive Maintenance
  • Troubleshooting ability
  • Work with Minimal Supervision
  • Customer Service
  • Valid Driver's License
  • Punctual and Reliable
  • Mechanical abilities
  • Problem and Issue Resolution
  • Hand tool knowledge
  • Power tool proficiency
  • Troubleshooting skills

Timeline

Service Technician

Al Coronado Plumbing
04.2023 - 07.2024

Service Manager

Anytime Home Service
03.2021 - 04.2024

Service Manager

Superior Water Treatment
03.2018 - 03.2023

High School Diploma -

Sahuarita High School
Gary Cutbirth