GARY DANIELS
Retired
COLUMBIA,SC
Summary
Possess necessary skills and enthusiasm to fulfill the job requirements in your company. Equipped to handle and manage all challenges presented to successfully navigate through the journey of this position. 30-year experienced government employee who met and exceeded the required duties while remaining composed and maintaining the upmost professionalism.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Blue Cross and Blue Shield
11.2023 - 02.2024
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Utilized CRM software to track customer interactions and enhance communication.
Customer Service Representative
Teleperformance
11.2019 - 06.2022
- Open and maintain customer accounts
- Manage a large amount of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Greet customers warmly and ascertain problem or reason for calling
- Work with customer service manager to ensure proper customer service is being delivered
Animal Care Supervisor
Richland County Animal Care
11.1988 - 02.2019
- Trained all new employees on various duties:
- Courtroom Prosecutions
- Animal handling techniques
- Maintained a high level of professionalism and composure with all personnel, even in high-stress situations
- Supervised a team of 8 Officers
- Attend National Educational seminars
- Provided Support and Mentoring to all employees
Education
Air Conditioning & Refrigeration - undefined
Apex Technical School
Long Island City, NY01.1986
High School Diploma - undefined
C.A. Johnson High School
Columbia, SC01.1979
Skills
- Conflict and Dispute Resolution
- Clerical
- Public Speaking
- Community Outreach
- Management
- Basic Constable
- Practical Thinking
Certification
State of South Carolina Animal Care and Control
Timeline
Customer Service Representative
Blue Cross and Blue Shield
11.2023 - 02.2024
Customer Service Representative
Teleperformance
11.2019 - 06.2022
Animal Care Supervisor
Richland County Animal Care
11.1988 - 02.2019
Air Conditioning & Refrigeration - undefined
Apex Technical School
High School Diploma - undefined
C.A. Johnson High School