Gary Dong

• Demonstrated advance-level proficiency in Processing Section workflows, ensuring accuracy and timeliness in processing tasks.
• Built trust with Consular Affairs officials through strong work ethic and effective rapport, enhancing collaboration and support.

• Liaised with RMA department and logistic partners to ensure 100% deliverables met on-time for Rapid RMA clients.
• Managed remote inventory across ten vendor depots in eight countries, ensuring optimal stock levels.
• Generated import-export documentation for RMA department, meeting compliance of import/export laws.
• Produced import-export documentation for RMA department, ensuring compliance with relevant laws.
• Presented new Expedited RMA Services offerings to APAC Professional Services sales force, enhancing service awareness.

• Handled exceptions for personal lines insurance claims to ensure accurate processing.
• Reconciled claim payments with existing coverage to maintain financial accuracy.
• Developed and maintained software applications to improve operational efficiency.
• Collaborated with cross-functional teams to diagnose and resolve coding issues.
• Implemented coding best practices to enhance code quality and maintainability.

Junior-level lab team member

• Assisted with build-out and maintenance of GSM/TDMA integration-testing facilities.
• Provided support for lab users/testers. Interned for network engineers, network element specialists, RF engineers, and Solaris system administrators

• Implementation of asset tracking system for new markets (trained users in standards for cataloging, asset tagging, data-collection, data-uploading, and reporting tools).
• Performed regular audits of markets to ensure data-integrity and compliance.
• Liaison between Finance and Technical Operations departments during reconciliations and audits.
• Supervised contingency-workers at regional Asset Tracking team office location.