Isabel Gonzalez
Compton
Summary
Professional with a comprehensive background in passport support. Capable of handling complex documentation and ensuring adherence to regulations. Known for effective team collaboration and delivering consistent results. Skilled in administrative tasks and maintaining accurate records.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Passport Support Associate IV
CGI Federal
Los Angeles, CA
11.2024 - Current
- Provided support and direction to team members in lieu of section leads to enhance workflow efficiency.
- Partnered with management to assess and address production needs, ensuring timely project delivery.
- Facilitated collaboration with colleagues to develop a comprehensive training guide for new hires.
- Managed sensitive information while implementing strict protocols to uphold confidentiality standards.
- Assisted applicants in completing necessary documentation, enhancing customer satisfaction and efficiency.
- Handled customer inquiries and complaints, fostering positive relationships with visitors.
Passport Support Associate III
CGI Federal
Los Angeles, CA
08.2024 - 11.2024
- Delivered exceptional customer service to applicants, ensuring a seamless application process.
- Acquired comprehensive knowledge of guidelines and essential documents to ensure timely application processing.
- Conducted data entry with high accuracy, enhancing record-keeping efficiency.
- Led initiatives to enhance communication among team members, fostering collaboration.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Cashier/Hostess
Din Tai Fung
Torrance, CA
10.2022 - 09.2024
- Collaborated with team members to design and implement unique guest experiences that enhance satisfaction.
- Facilitated teamwork and communication to ensure seamless restaurant operations and customer satisfaction.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Pro Associate
The Home Depot
Gardena, CA
07.2021 - 04.2024
- Promoted and supported customer participation in rewards programs and credit services to enhance customer loyalty and satisfaction.
- Acquired in-depth knowledge of products to effectively promote items aligned with customer needs.
- Collaborated with other team members from other departments to build relationships with customers
- Implemented safety training programs, ensuring compliance with company policies and regulations.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Psychology B.A. -
California State University, Long Beach
Long Beach, CA06.2023
Psychology A.A. & English A.A. - undefined
Compton College
Compton, CA06.2021
Skills
- Multitasking with organizational efficiency
- Skilled in Microsoft Office applications
- Confidentiality
- Customer service
- Time management
- Attention to detail
- Adaptability
Accomplishments
- Recognized for volunteer work at outreach events at local Disaster Recovery Centers for the victims of the 2025 Palisades and Eaton Wildfires
- Recognized for supporting Congressional outreach during a passport fair hosted by Congressman Derrick Tran (CA-45)
- Provided exceptional service to active military and veterans in Naval Base Ventura County passport fair
Certification
California State University, Long Beach, HR Management Program August 2024 – December 2024
LANGUAGES
Fluent in reading, writing, and speaking Spanish
Timeline
Passport Support Associate IV
CGI Federal
11.2024 - Current
Passport Support Associate III
CGI Federal
08.2024 - 11.2024
Cashier/Hostess
Din Tai Fung
10.2022 - 09.2024
Pro Associate
The Home Depot
07.2021 - 04.2024
Psychology A.A. & English A.A. - undefined
Compton College
Psychology B.A. -
California State University, Long Beach