DIEGO SIORDIA

Worked an Average of 50 hours a week

• Company Overview: Department Of State
• Worked closely with Section Leaders and the Assistant Passport Support Manager to coordinate daily activities of Mail Open, Image Capture, Image Review, Data Entry, Quality Control, and PRISM
• Develop and implement procedures to meet processing needs, including future training for special handling cases
• Operate workstations to maintain customer satisfaction
• Report staff adherence issues or internal control violations to the Passport Support Manager and manage workloads in all passport task areas, including image review, quality control, mail out, and PRISM
• Assisted in training Support Associates in essential job functions, contributing to ongoing improvement of training processes
• Conducted searching and filing tasks, retrieving application packages from file cabinets
• Utilize TDIS to assess quality and correctness of prepared passports, maintain organized application records, ensure activated passport chips, and accurately scan images into DOS data systems
• Perform searches for customer applications, utilize troubleshooting skills based on TDIS inquiry screens, and contact customers for verification
• Create routine and expedited batches in TDIS as required
• Department Of State
• Collaborated with team members to meet monthly performance targets and consistently exceed customer service standards.
• Contributed to a supportive work environment through effective communication and collaboration with colleagues across departments.

Worked an Average of 50 hours a week

• Company Overview: Department Of State
• Reviewed passport applications, photographs, IDs, and supporting documents for completeness and compliance
• Ensured passport books meet accuracy and quality standards before distribution
• Assisted with Acceptance Agent training and maintain electronic records
• Generated correspondence to resolve application discrepancies as per DOS Passport Specialists’ guidance
• Achieved 100% compliance with Passport requirements through meticulous review and cross-checking of application materials, resulting in an estimated 20% decrease in rejected applications
• Prepared and mailed over 300 envelopes daily with accurate passports and supporting documents, ensuring timely delivery to applicants
• Efficiently managed a high-volume workload, organizing passport documents to reduce processing time by an estimated average of 20% for applicants
• Proficient in IQA, Lockbox, Image Review, Data Entry, and QC, quickly mastering the process of checking in and accepting applicants for new passports with minimal supervision
• Department Of State
• Streamlined application intake procedures for increased efficiency and reduced wait times.

• Dynamic and experienced professional with a proven track record in hospitality management, adept at overseeing ambassador schedules, preparing reports, resolving customer complaints, and ensuring operational excellence
• Conducted regular audits of operational procedures to identify inefficiencies and recommended
• Facilitated regular meetings with staff to gather feedback on menu offerings, resulting in the
• Inspected supplies and equipment daily to ensure proper functioning and cleanliness
• Prepared and track daily, weekly, and monthly reports to monitor performance and identify areas for improvement
• Addressed customer complaints promptly and effectively, ensuring guest satisfaction
• Trained ambassadors, providing guidance and support to ensure high-quality service delivery
• Ordered and maintain products and supplies to meet operational needs
• Ensured food quality, guest service, profit enhancement, ambassador satisfaction, and facility sanitation standards are upheld
• Lowered restaurant costs by [Number]% through creative ingredient sourcing and food waste efficiency.
• Developed strong relationships with local suppliers to ensure access to the freshest ingredients at competitive prices, enhancing overall dish quality while positively impacting the bottom line.

• Worked continuously every summer from 2018-2023 weekends and some weekdays
• Implemented and executed a comprehensive plan to organize and sanitize bars and alcohol stations throughout the park
• Conducted presentations for current and future alcohol service ABC
• Managed inventory and performed repair and maintenance on the park
• Devised new strategies to optimize efficiency in beverage refrigerator routes, enhancing ambassador productivity
• Facilitated regular meetings with assistant supervisors to brainstorm ideas for improving internal bar operations, implementing corrective actions as needed, and reporting progress to the F&B Manager
• Checked ID cards and verified bar guests were of legal age.

• Achieved a 100% compliance with food safety regulations
• Developed and implemented a streamlined production process, reducing waste with an estimated 15%
• Maintained a clean and organized work area, washing pans and dishes after each batch
• Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.

• Provided 10% increase in repeat business, resulting in consistently heartwarming photos that exceeded client expectations by estimated 20%
• Implemented customer feedback system, resulting in an estimated 20% improvement in customer
• Managed daily cash deposits to the nearby bank, consistently depositing into the company account
• Utilized over 15 years of photography experience to provide guidance and direction to the team
• Improved customer satisfaction by addressing and resolving complaints promptly.