Gary Doolittle
Fixed Operations Director
GLENDALE,Arizona
Summary
Focused Fixed Operations Director with 24 years of experience maximizing profits for large-scale Automotive businesses through innovative leadership and communication skills. Expertise in project management, customer relations and profit optimization. Unwavering professional accomplished in delivering excellent service while stimulating productivity and reducing costs.
Overview
20
20
years of professional experience
Work History
Director of Fixed Operations
Midway Chevrolet/Isuzu Medium Duty
Phoenix, Arizona
07.2002 - 11.2022
- Collaborated with suppliers in development and implementation of improvement plans, promotional strategies and customer services optimization.
- Teamed up with sales and parts specialists in project planning and deliveries to achieve on-time and within budget completion.
- Negotiated and finalized profitable contracts.
- Boosted staff loyalty and reduced turnover with introduction of innovative programs.
- Monitored financial performance through daily reports.
- Cultivated strong internal, customer and manufacturer relationships.
- Directed fixed operations of 175-member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
- Negotiated vendors contracts and delivery schedules.
Education
General Motors Fixed Operations Certified
Medium Duty Isuzu Service Manger
KPA Safety And Compliance Trained
Human Resource Training
EHS Training
Skills
Pricing policies
Setting goals
Customer Relations
Administering claims
Developing managers
Optimizing profitability
Preparing budgets
Maintaining compliance
Budget development
Delegation
Employee reviews
Accomplishments
- Achieved 300% increase in sales in the Commercial Service Department through effectively growing the department with increase in Technicians and Service Advisors and adding Mobile Service, Fleet Companies etc.
- Achieved 160% increase in sales in the light duty Service department through effectively growing the department with increase in Technicians and Service Advisors.
- Achieve 250% increase in Operating Net in the Parts Department by maximizing the GM Programs, monitoring cost and building sales.
- Consistently keeping CSI over the Benchmark through Customer Satisfaction and Employee Satisfaction.
- Achieved 300% increase in Gross Profit in the Collision Center by growing the departments sales, employee count and negotiating contracts.
Timeline
Director of Fixed Operations
Midway Chevrolet/Isuzu Medium Duty
07.2002 - 11.2022
General Motors Fixed Operations Certified
Medium Duty Isuzu Service Manger
KPA Safety And Compliance Trained
Human Resource Training
EHS Training