GARY GARNER
Focused Director of Operations with 15 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Energetic and able to move mountains.
Work History
DIRECTOR OF OPERATIONS
22 Years 7 MonthsManaged the largest taxi fleet in the City of Boston, including scheduling and maintenance programs for all vehicles.
Managed and schedule over 1100 drivers to ensure optimal fleet utilization and 24/7 operations.
Managed 24/7 Customer Service group to ensure highest level of customer retention and satisfaction, processing and coordinating up to 7,500 calls per day.
Completed Account Management responsibilities, including account servicing, onsite presentations and credit and collections. Increased sales by over 300%.
Completed strategic planning, budgeting and forecasting, as well as financial reporting to all levels of the organization.
Developed all policies and procedures, including operation, quality, human resources, accounting and fleet maintenance for the entire organization.
Planned and developed headcount requirements, including completion of hiring and attrition. Performed employee evaluations and reviews.
Regional Controller
5 Years 6 MonthsRegional controller for 9 manufacturing facilities, including 3 international.
Completed planning, budgeting and forecasting and as well financial reporting to all levels of the organization.
Consolidated all accounting books and records for all related accounting periods.