Jamie Howard
Belfair
Summary
Results-driven Director of Operations with expertise in operational strategy, performance management, and customer relations. Proven track record in implementing strategies that enhance efficiency and drive revenue growth.
Overview
10
10
years of professional experience
Work History
Director of Operations
Chipsmith LLC
Tacoma
02.2007 - 10.2016
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented campaigns and promotions to help with developing goods and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Successfully improved employment turnover through creating incentive and training programs.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Oversaw daily operations to ensure efficient workflow across all departments.
- Developed and implemented strategic plans for operational improvements and cost reduction.
- Directed training programs to enhance staff performance and operational knowledge.
- Analyzed operational data to identify trends and inform decision-making processes.
- Established quality control standards to maintain product excellence throughout production.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed training programs for new employees as well as existing staff members.
- Developed and maintained client relationships to grow business and improve account retention.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Established operational guidelines and identified opportunities for improvement.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Directed the operations and logistics of a multi-million dollar business.
- Organized and oversaw work schedules of departmental managers.cx
- Organized and oversaw work schedules of departmental managers.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Promoted products, increasing customer base, and market share.
- Coordinated activities between different departments to ensure successful completion of projects.
Human Resources Manager
Chipsmith LLC
Tacoma
10.2006 - 02.2007
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Scheduled random drug testing for employees to diminish regularity risks.
- Helped with employee transfers and referrals.
- Suggested promotions and wage increases according to employee performance.
- Created and implemented employee retention strategies.
- Aligned HR policies with federal and local regulations.
- Assisted in employee recruitment, hiring and interview processes.
- Handled employee discipline and termination to address policy infractions.
- Scheduled meetings with employees to address concerns and grievances.
- Organized team building activities to foster collaboration among staff members.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Developed hiring and recruitment policies to drive transparent and fair a hiring process for selecting candidates on the basis of merit and relevance with the job.
- Ensured compliance with federal, state and local employment laws.
- Provided HR consultation services to leadership and department heads.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Identified, screened and interviewed potential employees.
- Created job postings, tracked applicants and maintained applicant database.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Streamlined onboarding processes for new hires to improve efficiency.
- Developed and implemented employee training programs for improved engagement.
Education
Bachelor of Arts - Social Work
University of San Diego
San Diego, CA05-1988
Some College (No Degree) - Social Psychology
Orange Coast College
Costa Mesa, CASkills
- Operational strategy
- Risk management
- Performance evaluations
- Reliability
- Sales management
- Communication
- Hiring and onboarding
- Payroll administration and timekeeping
- Crisis management
- Cross-functional team leadership
- Performance management
- Staff training
- Inventory control
- Interpersonal communication
- Staff hiring
- Vendor management
- Multitasking Abilities
- Contract negotiation
- Project management
- Sales oversight
- Scheduling
- Attention to detail
- Professionalism
- Customer service
- Recruitment
- Budgeting and cost control
- Purchasing and planning
- Teamwork and collaboration
- Training management
- Policy/program development
- Business intelligence
- Customer relations
- Excellent communication
- Operations oversight
- Workforce planning
- Operational efficiency
- Business management
- Leadership training
- Schedule oversight
- Financial controls implementation
- Staff motivation
- Conflict resolution
- Performance evaluation
- Effective communication
- Problem solving
- Project coordination
- Customer relationship management
- Training program development
Timeline
Director of Operations
Chipsmith LLC
02.2007 - 10.2016
Human Resources Manager
Chipsmith LLC
10.2006 - 02.2007
Bachelor of Arts - Social Work
University of San Diego
Some College (No Degree) - Social Psychology
Orange Coast College