Summary
Overview
Work History
Education
Skills
Timeline
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Gary Glotfelty

Tucson,AZ

Summary

Experienced automotive store manager;performance-oriented,

offering a proven track record,and strong history of accomplishment in all environments.

An energetic customer service expert with sound judgment and ability to resolve problems tactfully and diplomatically.

Coordinates highly successful, profitable and customer focused operations with excellent leadership abilities.

A professional and reliable worker with 30 years of success and experience that can greatly benefit your business.

Overview

32
32
years of professional experience

Work History

Store Manager

Brake Max Tire & Auto Service
10.2010 - Current
  • Answer Phone Calls & Emails
  • Set Appointments
  • Interview Customers & Write Work Order
  • Dispatch Work to Correct Technician
  • Oversee Inspections & Diagnostics
  • Prepare Estimates In Point of Sale Program
  • Go Over Needed Repairs and Scheduled Maintenance With Customers and help prioritize as Needed
  • Order Parts
  • Return Wrong and Defective Parts
  • Stock Orders
  • Train Technicians & Sales Staff
  • Daily Closing Procedures and Bank Deposits
  • Followup With Customers to Insure Satisfaction

Area Manager

Midas Auto Service
01.2004 - 09.2010
  • Supervise Seven Stores
  • Hiring and Training
  • Assist With Advertising
  • Oversee All Day to Day Operations
  • Inventory
  • Stock Orders
  • Equipment Purchasing & Repairs
  • Building Maintenance & Repairs

IT & Software Director

Midas Auto Service
06.2001 - 12.2003
  • Install and Setup RO Writer for 25 Locations
  • Build Job Kits
  • Build Labor Functions
  • Setup Price Matrix
  • Install Computers
  • Setup Network
  • Install & Network Printers
  • Train All Employees

Store Manager

Midas Auto Service
09.1994 - 05.2001

Automotive Technician

Midas Auto Service
04.1992 - 08.1994

Education

High School Diploma -

Southern High School
Oakland, MD

Skills

  • Customer Collection
  • Customer Retention
  • Complaint Resolution
  • Alldata Software
  • Identifix Software
  • Microsoft Office
  • Vast Point of sale Software
  • RO Writer Point of Sale Software

Timeline

Store Manager

Brake Max Tire & Auto Service
10.2010 - Current

Area Manager

Midas Auto Service
01.2004 - 09.2010

IT & Software Director

Midas Auto Service
06.2001 - 12.2003

Store Manager

Midas Auto Service
09.1994 - 05.2001

Automotive Technician

Midas Auto Service
04.1992 - 08.1994

High School Diploma -

Southern High School

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Gary Glotfelty