Cordelia Welch
Bay Minette
Summary
Dynamic administrative professional with 7+ years of experience in retail management and office administration. Expertise in debt collection negotiation, client retention, and transactional accuracy is demonstrated through roles managing accounts payable, customer inquiries, and high-volume inbound communications. Adept at applying data to resolve complex issues and secure equitable repayment arrangements while maintaining detailed records.
Overview
9
9
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Store Manager
TitleMax (TMX Finance)
Bay Minette
11.2023 - Current
- Managed daily store operations to ensure compliance with company policies.
- Trained and supervised staff to enhance customer service skills.
- Monitored inventory levels and ordered supplies as needed.
- Developed promotional strategies to increase store visibility and sales.
- Resolved customer complaints effectively to maintain satisfaction.
- Conducted regular staff meetings to communicate updates and expectations.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Communicated effectively with clients to negotiate payment plans and resolve disputes.
- Conducted vehicle repossessions in compliance with state regulations and company policies.
Administrative Assistant
P&P lawn maintenance
Elsanor
10.2017 - 11.2023
- Managed scheduling and appointments for lawn maintenance services.
- Coordinated communication between clients and maintenance teams.
- Maintained accurate records of service requests and customer information.
- Assisted in the preparation of invoices and billing statements.
- Implemented office procedures to enhance workflow efficiency.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Store Manager
BOOK WAREHOUSE
Foley
09.2020 - 10.2021
- Providing ongoing training to all employees in store
- Managed daily store operations to ensure compliance with company policies.
- Trained and supervised staff to enhance customer service skills.
- Monitored inventory levels and ordered supplies as needed.
- Developed promotional strategies to increase store visibility and sales.
- Implemented visual merchandising standards to enhance product presentation.
- Analyzed sales data to identify trends and adjust inventory accordingly.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
High school diploma -
Penn foster
RemoteSkills
- Task prioritization
- Debt collection payment plan
- Computer operation
- Customer support
- Office management
- Cash handling
- Underwriting
- Transcription
- Interviewing
- Office activity coordination
- Customer inquiry handling
- Clerical experience
- Microsoft Excel
- Presentation preparation
- Windows
- Customer relationship building
- Attention to detail
- Multi-line phone systems
- Administrative experience
- Customer communication
- Research
- Payroll processing
- Schedule management
- Writing skills
- Problem-solving
- Office supply management
- Marketing management
- Organizational skills
- Customer service
- Appointment scheduling
- Account analysis
- Microsoft Word
- Sales
- Filing
- Recruiting
- Document management
- Data entry
- Microsoft Office
- Time management
- Debt collection negotiation
- Branding
- Driving
- Accounts payable
- Organization
- Team development
- Management
- Interpersonal skills
- QuickBooks
- Microsoft Outlook
- Databases
- Office experience
- Staff supervision
- Microsoft Outlook Calendar
Certification
- Driver's License, Valid
- Certified Notary Public, 04/01/24 to 04/01/28
Additional Information
Authorized to work in the US for any employer
Languages
English
Timeline
Store Manager
TitleMax (TMX Finance)
11.2023 - Current
Store Manager
BOOK WAREHOUSE
09.2020 - 10.2021
Administrative Assistant
P&P lawn maintenance
10.2017 - 11.2023
High school diploma -
Penn foster